Email
Completed
New Product Performance Complaint
Sep 23, 2025 08:42 PM
Hello Victor,
Thank you for reaching out to UTAK. We’re here to help and want to resolve this quickly.
For the most expedient support (or troubleshooting guides), you may submit your request here: UTAK QC Tech Support.
Could you please share the following details so we can properly log and investigate your concern?
Field Required Customer Entry
Customer Identification Number (CID)
Contact Name
Contact Email
Sales Order #
(or) Lot#
(or) Part#
*Two of the three are required
What happened?
(e.g., Part number 1234 was shipped)
What should have happened?
(e.g., part number XYZ should have been shipped)
Additional Comments
(e.g., steps already taken to troubleshoot, additional notes, or preferred resolutions)
Once we have this information, we can move forward quickly with next steps.
We appreciate your partnership and look forward to resolving this promptly.
From: Victor Asirvatham <victor.asirvatham@genesisreferencelabs.com>
Sent: Tuesday, September 23, 2025 1:49 PM
To: Support@UTAK <support@utak.com>
Subject: Re: COA - CID#100461
Hello, All the drugs have low recovery (around 30%) from the DAU-H Lot # D4778. We were running DAU-H and previous lots were ok. I would like to get a sample of the new lot D7112. Also any information regarding this lot D4778 will be helpful. Thank you.