Activity

Meeting with Washington State Attorney General Daniella Muller September 29, 2025 • 16 mins • View Meeting ACTION ITEMS ✨ Upgrade to Premium to unlock AI generated action items MEETING SUMMARY ✨ Chronological Template Upgrade to Premium to revert to advanced summary templates Technical issues with Teams @ 0:00 Andrew and Daniella commiserate about the frequent connectivity issues they experience with Microsoft Teams, which makes it difficult to have smooth conversations. They agree that this is a common problem many people face with the platform. Unexpected compounds detected in blood sample @ 1:08 Daniella explains that the Federal Way lab has been detecting the presence of certain compounds like acetaminophen and naproxen in the blood samples they use for toxicology testing. This is problematic because the samples need to be "blank" or negative for these types of substances in order to accurately test for impairment. UTAK's matrix sample solution @ 4:49 Andrew proposes a solution where UTAK can provide a "matrix sample" of the blood product prior to the full order shipment. This allows Daniella's team to test the sample and ensure it meets their requirements before receiving the full order. He explains the process and benefits of this approach. Replacement order and customer service @ 6:30 Andrew commits to providing a no-charge replacement order for the problematic blood sample, demonstrating UTAK's strong customer service. He and Daniella discuss the process for placing future orders to utilize the matrix sample option. Survey and additional discussion @ 8:11 Andrew conducts a brief survey with Daniella, asking her to rate UTAK's performance and provide feedback. They also discuss Daniella's team's use of QC software and the challenges of government lab procurement timelines. Wrap-up and next steps @ 15:35 Daniella and Andrew conclude the call, with Andrew offering to be available for any future assistance, and Daniella expressing her appreciation for the resolution of the issue. View Meeting →