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Order Entry error- sent wrong lot
Oct 02, 2025 02:05 PM
Good Morning Daniella, My apologies our team sent the already rejected lot. Let me loop in @Support@UTAK who can get a new sample out to you. This is support ticket# 1004. Orders Team- SO# 56682. We sent a matrix sample of an already rejected lot. Can you please update this order to a new lot and get a new sample out ASAP? Do not send lot D7460. Thank you, Thank you, Andrew Hartmann Business Development Manager – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0667 P +1.888.UTAK.LAB F +1.661.294.9272 – Book a Meeting with Me https://calendly.com/ahartmann-utak/30min utak.com From: Muller, Daniella (WSP) <Daniella.Muller@wsp.wa.gov> Sent: Thursday, October 2, 2025 8:40 AM To: Andrew Hartmann <ahartmann@utak.com> Subject: RE: Lot D7460 Good morning Andrew, Federal Way Laboratory received the 10mL sample yesterday, but they received the same lot# D7460 (the one we can’t use). I know when we spoke you mentioned being sent a different lot #. Do I need to reach out to a different department to get that free 10mL sample with a different lot #? Thank you and best regards, Daniella Muller | Laboratory Technician
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  • Completed Oct 02, 2025 02:13 PM
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  • Edited Oct 02, 2025 02:13 PM
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  • Created Oct 02, 2025 02:06 PM
    Activity created