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Hi Michelle, Thank you so much for confirming, and I’m glad to hear the QC materials are performing as expected—that’s great news. I’ll make a note that no additional support is needed at this time, and that new QC plans will likely be revisited later. In the meantime, if anything changes or you’d like to set up a quick review to prepare for future needs, please don’t hesitate to reach out. You can always grab a time on my calendar here: Book a time. Wishing you and the team a smooth rest of the year, and thank you again for your continued trust in UTAK. Best regards, (Get Help Faster: Include your Customer Identification Number (CID#) in every email, order, or message to UTAK so we can respond without delay.) Quinton Reed Business Development Rep. utak.com – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.456-0116 X164 P +1.888.UTAK.LAB F +1.661.294.9272 Office hours: 8 am - 4:30 pm PST Book a Meeting with Me https://calendly.com/qreed-utak/30min From: Ped, Michelle <michelle.ped@honolulu.gov> Sent: Monday, September 8, 2025 2:17 PM To: Quinton Reed <qreed@utak.com> Subject: RE: Checking In — Support for Your 2025 QC Order Hi Quinton – All is well and thank you for following up with us. The QC we ordered is performing as expected and no additional assistance is currently needed. We do not have any plans for new QC at this time. Thank you again and have an amazing day! Michelle From: Quinton Reed [mailto:qreed@utak.com] Sent: Thursday, August 28, 2025 9:43 To: Nomura, Pearl <pearl.nomura@honolulu.gov>; Ped, Michelle <michelle.ped@honolulu.gov> Subject: Checking In — Support for Your 2025 QC Order CAUTION:   Email received from an EXTERNAL sender.   Please confirm the content is safe prior to opening attachments or links. Hi Honolulu SIS Team, I hope you’re doing well. I wanted to follow up on your 2025 order of UTAK quality control materials and thank you for continuing to trust us to support your forensic testing workflows. We’d love to hear your feedback: • Are the controls performing as expected across your forensic disciplines (toxicology, DNA, controlled substances, etc.)? • Are there any areas—documentation, technical support, or replenishment planning—where our team could provide additional assistance? • Are there new QC needs on the horizon—such as expanded toxicology panels, custom formulations, or audit-ready documentation—that UTAK could help with? If it’s convenient, you can always use the link in my signature to schedule a quick call to review your QC setup or discuss any upcoming requirements. Thank you again for your partnership. We’re here to ensure your lab feels fully supported and confident in every QC process. Warm regards, (Get Help Faster: Include your Customer Identification Number (CID#) in every email, order, or message to UTAK so we can respond without delay.) Quinton Reed Business Development Rep. utak.com – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.456-0116 X164 P +1.888.UTAK.LAB F +1.661.294.9272 Office hours: 8 am - 4:30 pm PST Book a Meeting with Me https://calendly.com/qreed-utak/30min