Call
Steven Ross - October 29
Oct 29, 2025 06:16 PM
Steven Ross - October 29
VIEW RECORDING: https://fathom.video/share/AYTL3QD6nephJMN_794YXy_j61DbY1eT
Shelf life issue with product 17011 @ 0:00
The meeting began with Steven Ross of Accureference raising concerns about the short 6-month shelf life of product 17011 that his company had recently received. Raleigh Gallina of UTAK Laboratories explained that this was due to mold issues they had discovered, requiring them to shorten the shelf life as a temporary measure. UTAK is working to resolve the stability issues and return to the normal 24-month shelf life, but cannot provide a definitive timeline.
Revised order plan for product 17011 @ 3:26
Given the short shelf life, Steven agreed to modify his order - taking 2 vials immediately to use within 2-3 months, and then placing an order for the remaining 3 vials once the new lot with the restored 24-month shelf life becomes available. UTAK confirmed they can accommodate this revised plan.
Shelf life requirement for all UTAK products @ 5:50
Steven requested that UTAK ensure all products shipped to Accureference have a minimum 1-year shelf life, except for the specific 17011 product. UTAK agreed to make a note of this requirement and confirmed their manufacturing changes will result in most products having at least 18 months of shelf life going forward.
Next steps and wrap-up @ 7:13
The meeting concluded with UTAK confirming the revised 17011 order details and committing to keep Accureference updated on the status of the 24-month shelf life restoration. Both parties expressed appreciation for the productive discussion and resolution.