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Support ticket started, free SMX and working for next 50K order expected ASAP
Nov 19, 2025 06:00 PM
Hi Amber,
Thank you for sending over the data. We have opened support ticket# 1062 for investigation. I have escalated this and asked our senior staff to lead the review. Either me or a member of our team will reach out if there is any questions, or once the investigation is completed. This usually takes a few days.
Attached is a no charge confirmation for 4 bottles of the SMx Serum. These will ship your way by Monday for delivery on Tuesday. Once you have your PO ready for the next order please send it my way. If I can be of further support don’t hesitate to reach out.
Thank you,
Andrew Hartmann
Business Development Manager
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25020 Avenue Tibbitts
Valencia, CA 91355
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P +1.888.UTAK.LAB
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From: Amber Shultz <AShultz@sonicreferencelab.com>
Sent: Wednesday, November 19, 2025 10:21 AM
To: Andrew Hartmann <ahartmann@utak.com>; Nilay Bhavsar <NBhavsar@sonicreferencelab.com>
Cc: Jamie Vreeland <jvreeland@sonicreferencelab.com>
Subject: RE: UTAK QC follow-up
Good morning Andrew,
This is great news, especially because we did inventory counts and we are close to being in that 2 month range so we would like to start the next order for preparation of the next QC lot. Whenever you can get me that quote I can submit and get a PO generated. From my math it looks like we will need another 4 bottles of SMX to float us by through this lot that we are having to apply dilution factors to. I have also attached the data that we had collected for you to share with your team.
Thank you again for your help with this issue,
Amber Shultz
MS
Supervisor | Analytical Chemistry | Sonic Reference