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The customer followed up with us as they did not get a reply to their type A. Kevin has replied to schedule a call. Hi Carmencita, I apologize for the delay in responding to you. I have available time at 11 am pst and 2 pm pst for a Teams Meeting to discuss your product issues. If neither of those times work please let me know and I will make time to get a call setup. Thank you, Kevin Kopp Chief Operating Officer utak.com – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0686 P +1.800.235.3442 F +1.661.294.9272 ________________________________________ From: Ong, Carmencita <cong@hs.uci.edu> Sent: Monday, September 15, 2025 12:39 PM To: Andrew Hartmann <ahartmann@utak.com>; Kevin Kopp <kevin@utak.com> Subject: Re: Baseline - SO#55719 - Baseline Approved Hi Andrew and Kevin, I’d like to follow up on this matter. I was out last week and am not sure if anyone reached out during that time. If not, could you please let us know your availability for a call? Thanks, Cookie Ong , CLS Supv Chemistry, Department of Pathology UC Irvine Health 101 The CIty Dr , Orange CA 92868 : 714.456.5293|: 714.456.2975 : cong@uci.edu ________________________________________ From: Andrew Hartmann <ahartmann@utak.com> Sent: Thursday, September 4, 2025 11:25 AM To: Ong, Carmencita <cong@hs.uci.edu>; Kevin Kopp <kevin@utak.com> Subject: RE: Baseline - SO#55719 - Baseline Approved Hi Cookie, Thanks for reaching out for support with this request. Please allow me to add in @Kevin Kopp from our tech support team to take it from here. Please allow 1-2 business days for a reply. Kevin S/O# 55719 IFU and customer data attached Thank you, Andrew Hartmann Business Development Manager – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0667 P +1.888.UTAK.LAB F +1.661.294.9272 – Book a Meeting with Me https://calendly.com/ahartmann-utak/30min utak.com From: Ong, Carmencita <cong@hs.uci.edu> Sent: Wednesday, September 3, 2025 6:11 PM To: Support@UTAK <support@utak.com> Subject: Re: Baseline - SO#55719 - Baseline Approved Hi, We would like to request assistance from a technical support representative to address some of our inquiries. At present, we are unable to recover the verified value indicated in the product insert. Attached are the results we obtained, which are lower than the verified value. Please let us know if you require any additional information to initiate this technical call. Thanks, Cookie Ong , CLS Supv Chemistry, Department of Pathology