sending updated5844
Email
Completed
Hey Ed,
The updated quote should have hit your inbox by now going back to the original design. Also attached here. You are good to proceed getting this ordered. Let me know if I can be of suppor...
quote being updated
Email
Completed
Hey Ed,
Yes, please hold on for a few. Our team got the initial request and started working on it without realizing we asked to cancel just after. They are working on making the changes back to t...
QUote got updated after request not to update it
Email
Completed
Hi Ed,
Just wanted to confirm we are having this quote updated to return sertraline. Standby for an updated quote with sertraline back in it.
Thank you,
not changing part design afterall
Email
Completed
Hi Ed,
Update received, we will keep it as it is this time. Let us know if we can offer any further support.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitt...
Analyte change for quote 5844
Email
Completed
Sure thing Ed,
Our team will send it over once completed.
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567.0667
P +1.888.UTAK.LAB
...
QBR will continue to be delayed due to CAP inspection
Email
Due Nov 12, 2025
Thanks for the update Hashem!
I hope they don’t keep you waiting too long, the anticipation is killing me 😊 I’ll circle back in a few weeks.
Have a Great Day,
Andrew Hartmann
Business Devel...
quote requested for custom fill size defobrinated plasma
Email
Completed
Quote Requested
Hi Randy,
Sure thing! The team will send it over once completed. You should have this within the next day or so.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Ti...
Follow up attempting to book QBR
Email
Completed
Due Oct 08, 2025
Hi Hashem,
I hope I am reaching you after a successful CAP inspection. I wanted to touch base and see if you all were able to get this completed yet? We are eager to connect and get some feedback...
quote requested to reorder custom Volatiles QC
Email
Completed
Quote Requested
Hi Randy,
Sure thing! Our team will send over the updated quote once completed.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D ...
Met to discuss performance issues with custom validity controls
Call
Completed
Meeting with kp.org
Randy Escalante
September 10, 2025 • 10 mins • View Meeting
ACTION ITEMS ✨
Upgrade to Premium to unlock AI generated action items
MEET...
Back and forth to schedule a call for tech support
Call
Completed
Thanks Randy!
I resent the invite for Wednesday at a little later time. Please let me know if this does not work for you, otherwise we look forward to connecting then.
Thank you,
Andrew Hart...
Product Complaint- asked to set up meeting with the team and the customer
Follow-up
Completed
Due Sep 15, 2025
Needs Follow-up
Hi Randy,
Do you have some time this week to hop on a call with our tech support team? We have some follow up questions and would like to discuss possible solutions. You can book a time to meet h...
Type C feedback from Hashem
Follow-up
Completed
Relationship Building
Upon being informed Andrew is now their dedicated account rep, Hashem replied with:
"We are in good hands knowing that Andrew is our account Rep."
Requesting to delay QBR
Follow-up
Completed
Due Sep 24, 2025
Needs Follow-up
Due to the CAP inspection they are not ready to meet. No specific time given so setting a reminder for a 3 week follow up.
Thanks for the update Hashem!
Yes, please prioritize the CAP inspectio...
Scheduling Our Quarterly Business Review (CID:021410)
Email
Completed
Due Sep 12, 2025
Needs Follow-up
Hi Team Kaiser NoHo,
I hope you’re doing well! It’s hard to believe another quarter has flown by. I’d love to set up some time for our Quarterly Business Review so we can catch up and look ahead to...
UTAK Labs checking in
Email
Completed
Relationship Building
Hey Randy,
I hope your summer has been treating you well. I wanted to reach out for a pulse check to see how UTAK has been for you lately. We really appreciate the opportunity to work with your t...