MEMORIAL SLOAN-KETTERING CANCER CENTER

Customer ID: 27190

Edit Customer Back to Customers
Customer Information

Not specified

Not specified

Unknown

Not specified

Andrew

9/10

$8043.00

August 2025

Activity Summary

November 10, 2025

Not scheduled

6

Activities

1

Quotes
Quick Actions
Log Activity Create Quote Schedule QBR
AI Insights
LLM-generated; verify before action. Refresh
Health 9/10 Last contact Nov 10, 2025 6 activities 1 quotes 0 QBRs Value $8043
Insights
  • ✅The customer has a high health score of 9/10, indicating strong satisfaction or engagement.
  • ✅There is a 100% win rate for quotes, suggesting effective communication and proposal alignment with customer needs.
  • ✅Recent activities are primarily email-based, with a single follow-up, indicating frequent communication.
Risks
⚠️No open pipeline or upcoming quotes, which could indicate a potential gap in future engagement or sales opportunities.
⚠️Absence of QBRs (Quarterly Business Reviews) suggests a potential lack of strategic check-ins or relationship deepening.
Opportunities
📈Strong relationship management by Andrew given the high health score and win rate, providing a foundation for upselling or cross-selling.
📈Leveraging the existing satisfaction to explore additional needs or services that could be offered to the customer.
📈Introducing regular QBRs could strengthen the relationship and uncover further opportunities for collaboration.
Contacts
RYAN SCHOFIELD

LT IV-Clinical Mass Spectrometry Technical Specialist

SCHOFIER@MSKCC.ORG

(212) 639-5265

Myint Sein

LAB TECHNOLOGIST III

seinm@mskcc.org

646-608-1115

Sam Butler

Associate Logistics

butler4@mskcc.org

646.608.1030

Recent Activities
Log Activity
5929 sent
Email
2025-11-10 17:22
View Edit
Hi Ryan, Thank you for reaching out to UTAK regarding your quote inquiry. Attached is the quote with pricing for the requested items. If you’d like to proceed with an order, please send a purchase o...
Busilfan reorder quote requested
Email Completed
2025-11-10 15:43
View Edit
Happy Monday Ryan, Your request has been received and sent to quoting for processing. I’ll get it back to you once completed. This may take 2-3 business days to process. Thank you, Andrew H...
3rd and final attempt to book QBR- also sending survey questions
Email Completed
2025-09-24 14:33
View Edit
Hi Team Memorial Sloan, I realize things may be busy on your end, but your feedback is extremely valuable to us. Before we wrap up outreach, I wanted to check one last time to see if you’d be open...
QBR schedule follow up
Follow-up Completed Due Sep 24, 2025
2025-09-10 18:05
View Edit
Hi Team Memorial Sloan, I wanted to circle back with you on this request. Moving forward I will be your dedicated account rep and would love to briefly connect. We are working on some changes in ...
Scheduling Our Quarterly Business Review (CID:027190)
Email Completed Due Sep 12, 2025 Needs Follow-up
2025-09-03 15:06
View Edit
Hi Team Memorial Sloan, I hope you’re doing well! It’s hard to believe another quarter has flown by. I’d love to set up some time for our Quarterly Business Review so we can catch up and look ahead...
CHeck in and shared our new catalog
Email Completed Relationship Building
2025-08-28 15:30
View Edit
Reached out to Ryan to see how things have been lately with our products. I also provided our updated catalog and offered samples if they want to try anything new to them.
Quotes
New Quote
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5929 $8043.00 Accepted — 2025-11-10 2026-02-08 —
QBRs
Schedule QBR

No QBRs scheduled.