OHIO STATE UNIVERSITY MEDICAL CENTER

Customer ID: 055455

Edit Customer Back to Customers
Customer Information

Not specified

Research and Academic Institutions

Current/In-Business

Not specified

Raleigh

10/10

$973.40

August 2025

Activity Summary

November 13, 2025

Not scheduled


18

Activities

4

Quotes
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Nov 13, 2025 18 activities 4 quotes 0 QBRs Value $973
Insights
  • The customer has a perfect health score of 10/10, indicating high satisfaction and engagement.
  • A 100% win rate with no lost quotes suggests strong alignment with customer needs.
  • Recent activities have been exclusively email-based, indicating a preference or reliance on this communication method.
Risks
⚠️The absence of QBRs (Quarterly Business Reviews) could mean missed opportunities for deeper engagement and strategic alignment.
⚠️The heavy reliance on email communication might limit relationship-building opportunities.
Opportunities
📈There is an open pipeline worth $2,081.00, which could be converted to increase customer value.
📈Exploring other communication channels or scheduling QBRs could enhance customer interaction and satisfaction.
📈The account manager, Raleigh, could leverage the high win rate to deepen the business relationship or expand service offerings.
Contacts
Charlene Weber

charlene.weber@osumc.edu

Recent Activities
Log Activity
RE: UTAK Feedback Request - RUO Blank Matrix Labeling
Email
2025-11-13 18:12
View Edit
Hi Matt, Thank you for your thoughtful connection! Pleasure to meet you @Weber, Charlene! Let me know if you have any preferences or feedback regarding a potential relabeling of our blank matric...
RE: UTAK Feedback Request - RUO Blank Matrix Labeling
Email
2025-11-13 18:12
View Edit
Special Functions Lab is a part of Ohio State University Medical Center - new Tox Lab Manager - also indicates that they know us as more of a tox lab Matthew Scheidegger, MT(ASCP) Clinical Laborat...
RE: UTAK Feedback Request - RUO Blank Matrix Labeling
Email
2025-11-13 18:10
View Edit
Dear OHIO STATE UNIVERSITY MEDICAL CENTER, I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix produ...
RE: UTAK Feedback Request - RUO Blank Matrix Labeling
Email
2025-11-13 18:10
View Edit
Hi Raleigh. I’ve copied Charlene Weber, the new manager of the Toxicology Lab. Thanks. Matt Matthew Scheidegger, MT(ASCP) Clinical Laboratory Manager Special Functions Lab 410 W. 10th Ave. S30...
RE: Quote CID#055455
Email
2025-10-27 18:49
View Edit
I did. Thank you so much!
RE: Quote CID#055455
Email
2025-10-27 18:49
View Edit
Hi Charlene, Oh wonderful! Very happy to hear – I just wanted to bake certain we didn’t drop the ball on our end 😊 Have a great week! Best, Raleigh
RE: Quote CID#055455
Email
2025-10-27 18:47
View Edit
Hi Charlene, Oh wonderful! Very happy to hear – I just wanted to bake certain we didn’t drop the ball on our end 😊 Have a great week! Best, Raleigh
RE: Quote Customer ID: 055455
Email
2025-10-27 18:38
View Edit
Hi Charlene, Hope you’re doing well! Absolutely – I’ve placed the request with our Quoting team and will revert back to you with the quote once it’s in hand. Please ‘stay tuned’. Best rega...
RE: Quote CID#055455
Email
2025-10-27 18:37
View Edit
can get an updated quote on #12090. Benzodiazepines Plus 100ng/mL control Charlene M Weber, MLS (ASCP) Clinical Lab Services-Manager Toxicology
RE: Quote CID#055455
Email
2025-10-27 18:37
View Edit
Hi Charlene, I just wanted to check in to see if you happened to receive the quote from our team - I wasn’t sure if it made it your way. If not, no problem at all - I’ve gone ahead and reattached i...
Sending 5864
Email
2025-10-23 15:39
View Edit
Hi Charlene, Please find attached the quote for the Benzo QC you requested. Let us know if you have any questions, or if we can be of any further support. Thank you,
Asking to add 12090 to the quote
Email Completed
2025-10-22 18:44
View Edit
Hi Charlene, Thank you for the reply and update! I put this in to our quoting team to have 12090 added onto the quote. You should be getting the updated copy in the next 1-2 business days. Let m...
UTAK quote follow up 5756
Follow-up Completed
2025-10-22 18:02
View Edit
Hi Charlene, I hope the start of pumpkin spice season is treating you well. I wanted to reach out regarding the attached quote we sent for our blank serum to see if you plan to order or not. Any ...
Added contact: Charlene Weber
Contact Management Completed
2025-10-22 18:01
View Edit
Added new contact: Charlene Weber, Email: charlene.weber@osumc.edu
RE: Quote Customer ID: 055455
Email
2025-10-22 17:33
View Edit
I can get an updated quote on #12090. Benzodiazepines Plus 100ng/mL control Charlene M Weber, MLS (ASCP) Clinical Lab Services-Manager Toxicology Clinical Laboratories Toxicology Laboratory ...
RE: Quote Customer ID: 055455
Email
2025-10-22 17:33
View Edit
Hi Charlene, Hope you’re doing well! Absolutely – I’ve placed the request with our Quoting team and will revert back to you with the quote once it’s in hand. Please ‘stay tuned’. Best rega...
Follow-Up on Quotes 5756 (10% Discount available) - 'Weber, Charlene' <charlene.weber@osumc.edu>
Email
2025-09-30 12:24
View Edit
Hi Charlene, I hope you’re doing well. I’m reaching out regarding Quote #5756 for our normal human serum. I’ve reattached it here for your convenience. To help move things forward, I’m able to...
Scheduling Our Quarterly Business Review (CID: 055455)
Email
2025-09-03 21:18
View Edit
Hi OSUMC Team, I hope you’re doing well! Hard to believe another quarter has flown by. I’d love to set aside some time for our Quarterly Business Review so we can catch up and plan ahead together. ...
Open Quotes
1
Total Value
$2081
Weighted Value
$0
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5864 $350.70 Accepted 2025-10-27 2025-12-31
5864 $270.00 Accepted 2025-10-23 2025-12-31
5757 $352.70 Accepted 2025-09-30 2025-12-31
5756 ! $2081.00 Sent 30% 2025-09-30 2025-12-31 Expiring
Quote Intelligence Summary:
High Confidence (70%+)
0
Medium Confidence (40-70%)
0
Low Confidence (<40%)
1

No QBRs scheduled.