DEPARTMENT OF SAFETY & HOMELAND SECURITY

Customer ID: 34280

Edit Customer Back to Customers
Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

10/10

$518.00

September 2025

Activity Summary

November 07, 2025

Not scheduled


11

Activities

1

Quotes
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Nov 07, 2025 11 activities 1 quotes 0 QBRs Value $518
Insights
  • The Department of Safety & Homeland Security has a perfect health score of 10/10.
  • The customer has a high win rate of 100% with the only quote being accepted.
  • Recent activities show consistent engagement through emails and calls.
Risks
⚠️There are no open pipeline opportunities, indicating a lack of future engagements or sales prospects.
⚠️The absence of QBR meetings suggests limited strategic discussions or relationship building.
Opportunities
📈Leverage the strong relationship and perfect health score to explore new projects or services.
📈Initiate QBR meetings to discuss long-term goals and potential areas of collaboration.
📈Encourage account manager Andrew to identify and develop future opportunities given past success.
Contacts
Aurora Dalton Negron

aurora.dalton-negron@delaware.gov

Jessica Smith

Jessica.Smith@delaware.gov

HEATHER MALDONADO

HEATHER.MALDONADO@STATE.DE.US

Recent Activities
Log Activity
Rush urine PO
Email
2025-11-07 17:29
View Edit
Hi Jessica, PO received! I am adding in @Aline Arias from our team who will expedite processing and keep you updated. Aline- See attached quote and PO below for processing. This is the rush o...
2nd urine call
Call Completed
2025-11-06 19:12
View Edit
Reviewed the details of the quote and what is needed from the customer in order for us to expedite.
Sending 5915
Email Completed
2025-11-06 19:09
View Edit
Hi Jessica, Attached is the quote with the shipping charges. Can you please have the PO issued and sent directly to me so I can walk this through the process? Below notes are for myself: 1. Sh...
Call to discuss urine needs
Call Completed
2025-11-06 19:01
View Edit
They need 10 x 10mL samples of urine. Having this quoted. Shipping is urgent so coordinating rush on the quote and will work to get order expedited and shipped over the weekend.
Lot inquiry
Email Completed
2025-11-06 16:06
View Edit
Hi Jessica, That part referenced is a custom part made to order so we don’t keep any lots of it on hand. Now if you are just looking for urine that’s another story, we have several lots in stock. ...
UTAK Updates That Could Help Simplify Things
Email Completed
2025-10-17 15:39
View Edit
Hello Heather, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk yo...
UTAK Labs- Scheduling Our Quarterly Business Review (CID:034280)
Email Completed
2025-10-17 15:38
View Edit
Hi Jessica, I hope you’re doing well! It’s hard to believe another quarter has flown by. I’d love to set up some time for our Quarterly Business Review so we can catch up and look ahead together. ...
Added contact: HEATHER MALDONADO
Contact Management Completed
2025-10-17 15:36
View Edit
Added new contact: HEATHER MALDONADO, Email: HEATHER.MALDONADO@STATE.DE.US
Hello from UTAK: I’m Your New Account Manager
Email Completed
2025-10-17 15:36
View Edit
Hello Aurora, I’m Andrew Hartmann, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UT...
Added contact: Jessica Smith
Contact Management Completed
2025-10-17 15:35
View Edit
Added new contact: Jessica Smith, Email: Jessica.Smith@delaware.gov
Added contact: Aurora Dalton Negron
Contact Management Completed
2025-10-17 15:34
View Edit
Added new contact: Aurora Dalton Negron, Email: aurora.dalton-negron@delaware.gov
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5915 $518.00 Accepted 2025-11-06 2025-12-31

No QBRs scheduled.