NORTH LOUISIANA CRIME LAB

Customer ID: 101027

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Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

10/10

$928.00

September 2025

Activity Summary

October 08, 2025

Not scheduled

5

Activities

2

Quotes
Quick Actions
Log Activity Create Quote Schedule QBR
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Oct 08, 2025 5 activities 2 quotes 1 QBRs Value $928
Insights
  • ✅Customer has a perfect health score of 10/10, indicating strong satisfaction or performance.
  • ✅Achieved a 100% win rate on quotes, with all quotes won totaling $928.
  • ✅Recent activities show consistent engagement through emails and contact management.
  • ✅The account is managed as a house account, suggesting no dedicated account manager.
Risks
⚠️No open pipeline, indicating a potential lack of future opportunities if new quotes are not pursued.
Opportunities
📈High win rate and engagement levels suggest potential for increased business with additional quoting efforts.
📈Opportunity to assign a dedicated account manager to further strengthen customer relationship and explore growth avenues.
Contacts
AMY PATTON

Lab Director

apatton@nlcl.org

318-227-2889

STEVEN FLEMING

Forensic Toxicology Technical Leader

SFLEMING@NLCL.ORG

318-227-2889

Recent Activities
Log Activity
QBR action items completed
Email Completed
2025-10-08 16:36
View Edit
Hi Amy, Thank you so much for your time today and all the great insights you shared. I really enjoyed the chance to connect with you and learn more about how your lab works. Attached is the guide...
Meeting booked Via Calendly- Response to inquiry outreach email
Email Completed
2025-09-25 16:40
View Edit
The customer booked a meeting in response to the email with questions about their testing.
UTAK- Question about your testing
Email Completed
2025-09-25 15:42
View Edit
Hey Amy, I hope the start of fall has treated you well! Did you know your team has been using UTAK for 6 years now? I noticed you all have been using our PM 100 in urine QC and our Drugs of Abuse...
Added contact: STEVEN FLEMING
Contact Management Completed
2025-09-25 15:41
View Edit
Added new contact: STEVEN FLEMING, Title: Forensic Toxicology Technical Leader, Email: SFLEMING@NLCL.ORG, Phone: 318-227-2889
Added contact: AMY PATTON
Contact Management Completed
2025-09-25 15:40
View Edit
Added new contact: AMY PATTON, Title: Lab Director, Email: apatton@nlcl.org, Phone: 318-227-2889
Quotes
New Quote
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5641 $305.00 Accepted — 2025-08-18 2025-11-16 —
5609 $623.00 Accepted — 2025-08-11 2025-12-31 —
QBRs
Schedule QBR
Quarter Scheduled Status Completed Customer Sat
Q3 2025 AH 2025-10-08 Completed 2025-10-08 10 Edit