Customer Health is an automatic 0–10 score that updates as you work the account.
The score is rounded to an integer and clamped between 0 and 10.
Weights and caps can be tuned later as your process matures.
We show two complementary win-rate views so you can judge both closing performance and the quality of quotes originated in a period.
Tip: small sample sizes can swing the rate; look at counts next to the percentages.