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Hello Aylin, Thank you for reaching out to UTAK. We’re here to help and want to resolve this quickly. For the most expedient support (or troubleshooting guides), you may submit your request here: UTAK QC Tech Support. Could you please share the following details so we can properly log and investigate your concern? Field Required Customer Entry Customer Identification Number (CID) Contact Name Contact Email Sales Order # (or) Lot# (or) Part# *Two of the three are required What happened? (e.g., Part number 1234 was shipped) What should have happened? (e.g., part number XYZ should have been shipped) Additional Comments (e.g., steps already taken to troubleshoot, additional notes, or preferred resolutions) Once we have this information, we can move forward quickly with next steps. We appreciate your partnership and look forward to resolving this promptly. Best regards, Andrew Hartmann Business Development Manager – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0667 P +1.888.UTAK.LAB F +1.661.294.9272 – Book a Meeting with Me https://calendly.com/ahartmann-utak/30min utak.com From: Aylin Üçdere <aylin@invitrotek.com.tr> Sent: Wednesday, September 17, 2025 3:15 AM To: Support@UTAK <support@utak.com> Cc: Andrew Hartmann <ahartmann@utak.com>; Haluk Üçdere <hucdere@invitrotek.com.tr> Subject: Quality control issue Hello Team, One of my customers has a problem with UTAK HC level1 control. You can see the product details in below. The problem is that THC results of the control are reporting lower value than 9 ng/ml which is stated in IFU. For instance, 1,9 ; 1,2; 1,8 ng/ml. Are there similar complaints from your other customers? What could be the reason for lower reporting results? I would like to inform you that the customer doesn't want to run with it DAU High Cutoff 1 Product: 50700 I'll be glad if you can come back to me as soon as possible. Thanks and Regards, İyi Çalışmalar, Product Manager Aylin Üçdere