Sending 2026 price list
Email
Hi Aylin,
We have completed our pricing updates for 2026 and I wanted to send over your price list effective January 1st. Let me know if we can be of any support.
Thank You,
2026 price list request
Email
Hi Aylin,
Regarding the pricing we don’t yet have this ready but expect to by early next week. I set myself a calendar reminder and will check next Monday and either send it to you or provide an u...
5854 and 5855 are too expensive to be bought
Email
Completed
Hi Aylin,
Thank you so much for sharing this feedback with us. We appreciate the opportunity to offer our products.
Are you able to share what other suppliers are offering and there pricing? T...
5855 quote follow up
Follow-up
Completed
Hi Aylin,
I hope you are well. I wanted to touch base on this updated quote to see if you had any updates on your plans. Have you decided if this order will be placed or not?
Thank you,
Sending 5855
Email
Completed
Hi Aylin,
Attached please find the updated quote with 3 volume options. You will see that at around the 2 year order volume the price drops comparably to our discontinued stock price. When you lo...
5854 and 5855 pricing feedback, looking at volume
Email
Completed
Hi Aylin,
Thank you for the response and feedback. The only difference between the design in the 2 quotes was the packaging size. For the quote 5855 we will update this to a 6 pack option to get ...
Sending 5854 and 5855
Email
Completed
Hi Aylin,
Your quotes have been completed and are attached for your review. Quote 5854 is for our minimum order volume of 50mL. Quote 5855 is for a higher volume order option to show the differen...
Quote requested for new custom screening control, replacing 50600 series
Email
Completed
Hi Aylin,
Thank you for the updates. We have submitted this to our team for quoting. We will reach out if there is any additional questions, otherwise we should be sending the quote to you within...
Reqesting custom screening control, getting additional details to submit
Email
Completed
Hi Aylin,
Thank you for sending in this request. We have a few questions to clarify the design before we quote this. Can you please reply to each of the following:
1. What fill size do you want ...
Lot information requested
Email
Completed
Hi Aylin,
Attached are the IFU from the current lots we have on hand. I would recommend having your customers order as much as they can use through expiration. Let us know if you have any questio...
5060x inquiry
Email
Completed
Hi Aylin,
Thank you for reaching out with this inquiry. We have discontinued these products as stock parts, but are happy to continue making them as a custom control. We still do have inventory o...
Re: 56703/PO IVT-59 - CID#100700
Email
Hello Aline,
Thank you for the longest expiration date of DAU HC vials. Due to the shorter expiration date of # 17011, I have revised the order once more so that you could see it in the attachment...
56703/PO IVT-59 - CID#100700
Email
For your awareness, the shelf life for part#17011 is currently 6 months (Lot #: D7573, Exp. Date: 03/31/2026). At this time, we do not have an estimated availability date for a newer lot, nor a timeli...
Re: Action Needed RE: New order IVT-59
Email
Hello Team,
You can find the revised PO attached. I have corrected to 12 vials instead of 10 vials due to the package size of DAU HC.
I had forgotten to mention one point in my previous email. Acc...
Action Needed RE: New order IVT-59
Email
Hello Team,
You can find our new order, please inform us when it will be shipped out. Could you please also send us the expiration date of these products before shipment?
Wish you a nice week.
...
Action Needed RE: New order IVT-59
Email
Hello Aylin,
I hope this message finds you well.
I wanted to clarify that products 50700 and 50701 are sold in packs of four vials - we’re unable to sell individual vials or break up the pack. T...
Re: Quality control issue
Email
This expired on 2024-02-29.
This may explain the current issue that your customer is seeing.
My recommendation is that the customer order a new lot of that part.
Thank you,
Re: Quality control issue
Email
You can find the lot number below. Hope it helps and the problem can be solved.
I filled in the UTAK QC Technic Support for this problem.
P/N: 50700
Lot : C4177
Best Regards,
Re: Quality control issue
Email
C8182 should be, I checked it from the Confirmation Shipment Letter. Can you please check on your system?
I'm also adding the shipment document, which was sent by your company, to be controlled.
...
Re: Quality control issue
Email
Hello Team,
One of my customers has a problem with UTAK HC level1 control. You can see the product details in below. The problem is that THC results of the control are reporting lower value than...
Re: Quality control issue
Email
Actually, I didn't have any knowledge about your support tool application until this time. After that, I will have used this platform to inform you of any control issues. Just a while ago, I submitt...
RE: We’d Love Your Feedback
Email
Hi Aylin,
Absolutely. As much as I can move things forward on my end, I will.
Thank you for the well wishes – hoping the same to you!
Best,
Raleigh
Re: We’d Love Your Feedback
Email
Hello Raleigh,
Thank you for your concern. It's the same issue.
Hope it can be solved soon.
Have a nice week in advance.
Best regards,
İyi Çalışmalar,
Re: We’d Love Your Feedback
Email
Dear Raleigh,
We were very happy to hear this. With this new structure, I am sure that every issue will be solved more smoothly than now.
We don't have any open order. Just I have a problem with o...
RE: We’d Love Your Feedback
Email
Dear Aylin,
Thank you for the update and the kind words! Also noted that there are no open orders on your side.
I want to make sure we’re tracking the HC L1 control issue correctly. I saw your r...
RE: We’d Love Your Feedback
Email
Hello Raleigh,
I'll be very happy to answer. You can find my answers shortly in red below.
Hope my answers are helpful.
Have a great day,
Best Regards,
İyi Çalışmalar,
Feedback Questions
1...
RE: We’d Love Your Feedback
Email
Hi Aylin,
Your note absolutely made my day - thank you! We’re thrilled to hear we’re meeting your expectations.
Per your feedback about having a single point of contact, I’m happy to share that ...
Update on product performance complaint
Email
Completed
Hello Andrew,
Thank you for the email. Actually, I didn't have any knowledge about your support tool application until this time. After that, I will have used this platform to inform you of any co...
Added contact: Aylin Ucdere
Contact Management
Completed
Added new contact: Aylin Ucdere, Title: Product Manager, Email: aylin@invitrotek.com.tr (Primary Contact)
New product performance complaint
Email
Completed
Hello Aylin,
Thank you for reaching out to UTAK. We’re here to help and want to resolve this quickly.
For the most expedient support (or troubleshooting guides), you may submit your request here...
We’d Love Your Feedback
Email
Hi Aylin:
At UTAK Labs, we’re always looking for ways to strengthen our partnership and deliver more value. Your feedback is incredibly important to us, and we’d greatly appreciate your thoughts on...
We’d Love Your Feedback
Email
Hi Haluk:
At UTAK Labs, we’re always looking for ways to strengthen our partnership and deliver more value. Your feedback is incredibly important to us, and we’d greatly appreciate your thoughts on...