Call
Due Nov 05, 2025
QBR
Sep 03, 2025 05:53 PM
Quest & UTAK - Meet-and-Greet - September 03
VIEW RECORDING: https://fathom.video/share/wFyp2zyWKfAfzvd7fWqHCdJFTp-Adnn6
Introductions and background @ 0:00
Raleigh and Kevin from UTAK Laboratories introduced themselves and their roles, while Mark from Quest Diagnostics shared his background and recent transition to the company. They discussed the challenges of onboarding and integrating into a large organization like Quest.
UTAK's product changes and offerings @ 4:45
Raleigh and Kevin explained UTAK's recent shift to small-batch manufacturing and longer expiration dates, as well as their custom product line and freeze-dried products. They offered to work closely with Quest to align on unit of measure and other system integration challenges.
Ongoing MSA negotiations @ 7:51
The group discussed the history of the MSA negotiations between UTAK and Quest, noting the complexities around forecasting and pricing for UTAK's custom products. They acknowledged the challenges of staff turnover and short-staffing that have contributed to the delays, and committed to continue working together to finalize the agreement.
Opportunities for collaboration @ 23:11
Raleigh offered UTAK's willingness to assist with system integration, data alignment, and even product trials or demos to support Quest's evolving testing needs. Mark shared insights into Quest's National Lab Operations (NLO) team as a key point of contact for these types of initiatives.
Recap and next steps @ 28:02
The group summarized the key discussion points, with Mark expressing appreciation for the open dialogue and committing to share the insights with his team. They discussed potential in-person meetings at industry events in the future.
Outcome: Information Gathering