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Example of emails being missed by customers and them being frustrated. Shawn Forwarded this communication from Kevin from Monday: From Monday Shawn M. Weiss Global Director Strategic Sourcing and Procurement Hi Carissa, I hope you are doing well. I see you are looking for a control for gamma tocopherol at 5 ng/mL in a 0.35 mL fill size. At that fill size we would not be able to do a lyophilized control as a minimum fill size for a lyophilized control is 3 mL a vial. We could however do a frozen product at that fill size. We have this chart below which really helps us ensure we quote the correct product for your needs. I filled a portion of it out but if you could fill out the rest and get it back to us I will get it into our quoting team asap. Customer Design Details: Customer Design Details 1. Matrix (i.e. urine, serum, blood, etc) Serum 2. Form (frozen: 18 month expiration) (freeze dried: 30 month expiration) 3. Fill Size (frozen: 0.25mL – 1 gallon) (freeze dried: 3 – 10mL) 4. Quantity (how many vials of each product? Minimum order size is 50 -60mL per level) 5. Analytes and Concentrations gamma tocopherol @ 5ng/mL 6. Shipping Address 110 W Cliff Ave Spokane WA 99204 Thank you, Kevin Kopp Chief Operating Officer utak.com – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0686 P +1.800.235.3442 F +1.661.294.9272 ======== From: Ahlborn, Yvonne <Ahlbory@labcorp.com> Sent: Thursday, September 18, 2025 2:48 PM To: Andrew Hartmann <ahartmann@utak.com>; Weiss, Shawn <Weisss@labcorp.com>; Kevin Kopp <kevin@utak.com>; Raleigh Gallina <rgallina@utak.com> Cc: Schmitz, Carissa <Schmic4@labcorp.com> Subject: RE: [External] RE: WS* RE: Ticket: 100202508141687 - utak - ETA / POD - Tracking Needed Request for 10082 . PO: 0007960135 Following up on this. Have we made any progress?? Yvonne L Ahlborn Supply Supervisor- Spokane If I do not respond to e-mail: C: 509-598-0162 C: 509-570-6223 ============== Andrew We are looking at needing this completed within the next 60 days. Thank you Carissa Schmitz MLS(ASCP)CM Special Chemistry Supervisor 110 W Cliff Ave Spokane WA 99204 509-755-8358 Schmic4@labcorp.com