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Hi Harpinder, The urine approval has been sent to the team for processing, thanks for sending this! I am so glad you followed up on this order and also so sorry we seem to be having so many issues with this order. There was a rare computer glitch that caused the order not to populate in our shipping terminal. Our team will likely get this out ahead of Monday. I am going to set a calendar reminder for Monday, and we will make sure this is out by then if not before. Thank you, Andrew Hartmann Business Development Manager – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0667 P +1.888.UTAK.LAB F +1.661.294.9272 – Book a Meeting with Me https://calendly.com/ahartmann-utak/30min utak.com From: Harpinder Singh <harpinder.singh@somagen.com> Sent: Thursday, September 18, 2025 10:24 AM To: Andrew Hartmann <ahartmann@utak.com> Subject: RE: POs 25461 25462 EDC - PO#VPO0025461-1/SO#56337/PO#VPO0025462-1/SO#56414 - CID#032150 Hi Andrew, I really appreciate you looking into both orders! I’ve attached the approval form on the frozen urine, perhaps missed by our team. The customer waiting for 10081 Vit A Plus E Low lot# D7139 is in a bit of a panic situation. If we can get the order shipped from UTAK next Monday, we can ensure they receive it by mid-next week. Thank you, HARPINDER SINGH Product Specialist, Quality Control T: +1 647.460.9487 T: +1 800.661.9993 F: +1 780.438.6595 www.somagen.com From: Andrew Hartmann <ahartmann@utak.com> Sent: September 18, 2025 9:51 AM To: Harpinder Singh <harpinder.singh@somagen.com> Subject: RE: POs 25461 25462 EDC - PO#VPO0025461-1/SO#56337/PO#VPO0025462-1/SO#56414 - CID#032150 Hi Harpinder, Thanks for following up on this, I do show it has not shipped yet. I reached out to the team for an update and will get back to you on this later today. The only other open order I am seeing on your account is PO VPO0025411-1 for a frozen bottle of urine. We sent the sample and are just waiting for approval to ship the bottle. If you show any other pending items please let me know. Thank you, Andrew Hartmann Business Development Manager – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0667 P +1.888.UTAK.LAB F +1.661.294.9272 – Book a Meeting with Me https://calendly.com/ahartmann-utak/30min utak.com From: Harpinder Singh <harpinder.singh@somagen.com> Sent: Wednesday, September 17, 2025 6:29 PM To: Andrew Hartmann <ahartmann@utak.com> Subject: RE: POs 25461 25462 EDC - PO#VPO0025461-1/SO#56337/PO#VPO0025462-1/SO#56414 - CID#032150 Hi Andrew, Just checking in on this order. Purchasing mentioned the order was placed last Friday, but it doesn’t seem like we have received it. Do you mind looking into all our open orders while you are checking? Thank you, HARPINDER SINGH Product Specialist, Quality Control