wants to change concentrations
Email
Hi Harpinder,
I ran this by production and it is too late for us to make this change. The product is already completed, in finished packaging and ready to ship upon customer approval. At this poi...
call to discuss POC controls
Call
She had inquiry to if we could make POC controls, christine had told her no. I called via vonage so was unable to record but discussed the nuance of these and how to quote it.
Happy Monday Harpinder,
We had another Canadian lead come through our website. Details are below. Let us know how we can support.
Thank you,
First name
Katie
Last name
Besko
Email
kbesko...
Hi Harpinder,
For an order like this with samples, you don’t generally need lot specific info. If you place the order and note “Matrix sample required” this will trigger our team to send a sample ...
Connecting them with a new lead
Email
Hi Morgan,
I hope you are well. We received your website request for a formal quote on 1 or 2 gallons of our part# 88121-CDF(L) and noted your request for lot D7335 if still available. We no long...
It has been primarily steroids QC and cals, but we have seen a few other things as well. Our understanding is its all products from them that are difficult to get stateside now.
From the customers...
Quote 5692- customer chose a chromsystems part instead of ours
Email
Hi Harpinder,
Thank you so much for this update! Do you all also distribute Chromsystems? We have been hearing from our US customers about a lot of difficulty in getting their products in country...
Confirming urine coupon does not apply to them
Email
Completed
Of course right after I send this they get back to me. The offer is for 15% off of list price. With your discount being greater than this, it would not apply to you. Apologies if we caused any conf...
Got urine discount email and asking if it applis to canada and quote 5692 follow up
Email
Completed
Hi Harpinder,
Just wanted to let you know I am still awaiting confirmation from our team. Your current price is around 50% off of list so my assumption is it likely does not apply, but I am rootin...
SMx urine question
Email
Completed
Hi Harpinder,
We left a large bucket of candy on the porch towards the end of the night hoping some kids would take it off our hands. It was still there in the morning so I too am overly saturated...
Sending updated 5690 quote
Email
Completed
Hi Harpinder,
Attached is the updated quote for this order. An 8 pack option (with even better pricing) has been added as well as validation samples are now 2 vials each.
Thank you,
5690 updates needed
Email
Completed
Hi Harpinder,
We will update the quote to a purchase size of 8 packs and add a second vial for validation of each level. The team will send this back once the changes are made.
Thank you,
An...
sending 5690 updated
Email
Completed
Me again!
Please find attached updated quote adding a 4 pack option.
Cheers,
5690 back and forth
Email
Completed
Hi Harpinder,
We will go ahead and add the 4 pack as an option just in case they change there mind. It may help close the larger order seeing the price per pack difference for a smaller order size...
5690 requesting a reduced 4 pack option be added
Email
Completed
Hi Harpinder,
I hope you had a great weekend. This has been submitted to our team for the update and we will send to you once completed.
Thank you,
Andrew Hartmann
Business Development Mana...
5690 will be ordered, chasing down the other 2 quotes
Email
Completed
WooHoo!
Now that’s some great Friday news Harpinder. That’s right up there with us getting out a little early today for a team celebration 😊 Thanks for keeping us updated!
Regards,
Andrew H...
They are following up with there customers on the open quotes
Email
Completed
Thanks Harpinder,
If only there was a similar Facebook poke feature for customers. That would be so helpful! We appreciate your support.
Regards,
Andrew Hartmann
Business Development Manag...
UTAK quotes follow up 5690, 5789, and 5692
Email
Completed
Hey Harpinder,
I am working on cleaning up our open quotes over here and wanted to touch base with you on the 3 attached. Do you know the customers plans for these if they will be ordered or not? ...
RE: Looking Ahead to Your Next 12090 Order
Email
HI Raleigh,
Yes, please do! How old is she? Kids Halloween costumes are so much fun, my nieces are at the age where they need something new each year.
Thank you for confirming below. We will fol...
RE: Looking Ahead to Your Next 12090 Order
Email
Hi Harpinder,
Aw, that’s so fun! Yes, we aren’t quite there yet, but we will be haha. My daughter turned two in August!
Sounds like a plan!
Best,
Raleigh
Looking Ahead to Your Next 12090 Order
Email
Good morning Raleigh,
I’m doing well but this year seems to be going by so quickly! How are you?
Is lot#D5163 the current lot? I’ll check with our customer on their renewal plans. Their last o...
RE: Looking Ahead to Your Next 12090 Order
Email
Hi Harpinder,
Happy Friday! You’re telling me - It’s basically 2026 😝 My daughter is dressing up for Halloween this year – I’ll have to share photos with you at the end of the month.
You are cor...
5789 updated to 5 pack
Email
Completed
Me Again!
Our team is getting too fast, I should have waited to reply. Attached is your updated quote with the 5-pack. Let us know if we can be of any support.
Thank you,
Quote 5789 quoted in wrong pack size
Email
Completed
Hi Harpinder,
Apologies for that. We have sent this back to our team for update and will get it over to you once done. Thanks for reviewing this 😊
Hapy Fri-Yeah,
Andrew Hartmann
Business D...
Personal connection reply
Email
Completed
Hi Andrew,
Yes, it is! Good reminder to go out and enjoy a PSL while we can 😊
One small edit needed for the pack size, I will respond back on the other email.
Thank you,
RE: Custom volatiles - CID: 032150 - Quote #5789
Email
Hi Harpinder,
Thank you for reaching out to UTAK regarding your quote inquiry.
Attached is the quote with pricing for the requested items. If you’d like to proceed with an order, please send a purch...
Reorder quote requested
Email
Completed
Quote Requested
Hi Harpinder,
I hope the start of pumpkin spice season is treating you well! (assuming that’s a thing in Canada as well?) You make this too easy on me 😊 This has been submitted and our team will ...
Looking Ahead to Your Next 12090 Order
Email
Hi Harpinder:
I hope you’re doing well! As we look ahead, this is typically the time when you and your team place your next order for 12090 (BENZODIAZEPINES PLUS 100 NG/ML) I wanted to check in to ...
SHipping update on delayed order
Email
Completed
Hi Harpinder,
Happy Fri-Yeah! I wanted to circle back and confirm this shipped yesterday and is expected to be delivered today. FedEx tracking# 418359283689.
Thank You,
we missed an urgent shipment, getting it scheduled to go out
Email
Completed
Due Sep 22, 2025
Hi Harpinder,
The urine approval has been sent to the team for processing, thanks for sending this!
I am so glad you followed up on this order and also so sorry we seem to be having so many issu...
Rush order did not arrive, customer following up on it
Email
Completed
Due Sep 18, 2025
Hi Harpinder,
Thanks for following up on this, I do show it has not shipped yet. I reached out to the team for an update and will get back to you on this later today.
The only other open order ...
Sample approval form returned, ETA on shipment requested
Email
Completed
Happy Monday Harpinder!
Thanks for the update and returning the form! These should go out this week from what I understand, but I’ll allow our team at @UTAK Approvals to provide the official updat...
Harpinder appreciates a quick response
Email
Completed
Hi Andrew,
Great, thanks for the quick response! 😊
HARPINDER SINGH
Ordering product they just sampled, confirming we have inventory to place the PO
Email
Completed
Hi Harpinder,
I’m glad we were able to work this one out and my apologies it did not flow as smoothly through our process as we hopped. Our team is actively working on this issue.
We do have 80...
POs 25461 25462 EDC - PO#VPO0025461-1/SO#56337/PO#VPO0025462-1/SO#56414 - CID#032150
Email
Completed
Good day,
We received the sample, but it wasn’t the requested lot.
We received D5926 which the customer is already using. They need to test D7139
Can you please send a sample of lot D7139 today...
POs 25461 25462 EDC - PO#VPO0025461-1/SO#56337/PO#VPO0025462-1/SO#56414 - CID#032150
Email
Completed
Good day,
We received the sample, but it wasn’t the requested lot.
We received D5926 which the customer is already using. They need to test D7139
Can you please send a sample of lot D7139 today...
Sample lot number issue and request for urgent shipment
Email
Completed
Hi Harpinder,
Thank you for escalating this. I am working with our team to see what we can do and either Raleigh or I will update you as soon as we have more information.
Thank you,
Andrew H...
Quotes #5690 & #5692
Email
Hi Raleigh,
I hope you had a nice weekend 😊
No questions at this point. I’ll check in if we hear anything from the 2 customers. Both are looking to renew soon but hadn’t mentioned any specific...
QUote request for reorder
Email
Completed
Quote Requested
Hi Harpinder,
It’s that lovely time of year here between complaining it is too hot and it is too cold! I hope this last bit of summer treats you well.
I would like to congratulate you on a perf...
Defibrinated Plasma
Call
Due Oct 22, 2025
Successful
VIEW RECORDING - 18 mins (No highlights)
Introductions and context @ 0:00
The meeting began with introductions, as some participants had not met before. Raleigh, Kevin, and Nicole from UTAK Laborato...