Email
Completed
Werfen SMx Serum- update why it did not work for them
Sep 22, 2025 04:54 PM
Hi Gabriele,
Thank you for the additional details and insight. We really appreciate you sharing. If we can ever be of support please do not hesitate to reach out to us.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567.0667
P +1.888.UTAK.LAB
F +1.661.294.9272
–
Book a Meeting with Me
https://calendly.com/ahartmann-utak/30min
utak.com
From: Gabriele Santini <gsantini@werfen.com>
Sent: Monday, September 22, 2025 10:46 AM
To: Andrew Hartmann <ahartmann@utak.com>; Alessandra Cicconetti <acicconetti@werfen.com>
Cc: Federico Orpilli <forpilli@werfen.com>; Armando Mori <amori@werfen.com>; Bruno Costantini <bcostantini@werfen.com>
Subject: R: [EXTERNAL] Werfen and UTAK
Hi Andrew,
In our current product we noted difference related to matrix that may be related to components of serum that cause erroneous results.
As first step of evaluation of alternative matrix we would overcome this potential issue using a matrix without any potential interferent.
I hope this would clarify your doubt.
Kind regards,