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Hi Oleg: Hope you had a great weekend! Nice to meet you as well 😊 At UTAK Labs, we’re always looking for ways to strengthen our partnership and deliver more value. Your feedback is incredibly important to us, and we’d greatly appreciate your thoughts on the questions below. You can simply type your answers after each prompt - no need for lengthy responses unless you’d like to share more. ________________________________________ Feedback Questions 1. On a scale of 1–10 (10 = highest), how would you rate your overall customer satisfaction? 2. What is the most valuable aspect of our partnership? 3. Are there any areas where you’d like to see us improve? 4. What challenges (if any) have you faced with our products or services? 5. What metrics do you track to measure our impact on your business? 6. Do you feel you’re receiving the expected ROI from our solutions? 7. How have our products/services impacted your business this quarter? 8. Are there upcoming projects where UTAK Labs could provide more value (we’ve recently started work with PeTH)? 9. What are your key priorities for the next quarter? 10. Would you be open to exploring new solutions we’re developing? 11. How would you rate the responsiveness of our team? 12. Are you satisfied with the support and resources provided? 13. What can we do to better support your team? 14. What’s one thing we could do to make your experience exceptional? 15. Would you recommend UTAK Labs to other companies? Why or why not? 16. Do you have any other feedback or suggestions? ________________________________________ Thank you in advance for taking a few minutes to share your thoughts — they really do help us improve and make sure we’re focusing on what matters most to you. Looking forward to your feedback! Best regards, Raleigh Gallina Raleigh Gallina Director of Revenue utak.com Book a Meeting With Me – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0671 P +1.888.UTAK.LAB F +1.661.567.0671 From: Oleg Orland <oorland@smalaboratory.com> Sent: Monday, September 22, 2025 10:59 AM To: Raleigh Gallina <rgallina@utak.com> Subject: Re: Hello from UTAK: I’m Your New Account Manager Hello. Nice to meet you. On Fri, Sep 19, 2025 at 5:40 PM Raleigh Gallina <rgallina@utak.com> wrote: Good afternoon and Happy Friday! I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK so far - what’s working well, what could be better - and discuss how I can best support your goals going forward. Would you be open to a quick 20 to 30 minute call next week? You can grab a time that works for you below, or send a couple of slots and I’ll make it work: 👉 Schedule a time Proposed agenda (short and sweet): • Introductions and your priorities for the quarter • What’s going well and where we can improve • Success metrics and any upcoming milestones • Next steps I can take to make your experience even better If anything is urgent in the meantime, feel free to reply here and I’ll jump on it. Looking forward to partnering with you, Raleigh Raleigh Gallina utak.com Book a Meeting With Me – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0671 P +1.888.UTAK.LAB F +1.661.567.0671 -- Oleg Orland Toxicology Department Supervisor SMA Medical Laboratories, Inc 940 Pennsylvania Blvd, Feasterville PA 19053 Phone: 215-322-6590 Fax: 215-322-9524 Cell: 267-265-6917