Follow-up
Completed
Critical feedback on pricing
Sep 03, 2025 09:48 PM
The price of the custom SMx Urine on quote 5309 went from $144 last order to over $1,200 this order. Confirmed with quoting this was due to the material being underpriced initially.
Hi Felipe,
Thank you for reaching out with your question about the price increase. We recently identified that our pricing formula had been substantially undervaluing this material. The new pricing reflects the true value it should have carried all along.
We sincerely apologize for not communicating this adjustment more clearly in advance. We greatly value your partnership and appreciate your understanding as we ensure our pricing aligns fairly with the quality of the material we provide.
Please don’t hesitate to reach out if you’d like to discuss further—I’d be happy to connect. There is a link in my signature if you want to book a time for a call.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567.0667
P +1.888.UTAK.LAB
F +1.661.294.9272
–
Book a Meeting with Me
https://calendly.com/ahartmann-utak/30min
utak.com
Hello
In 2023 we purchased this SMX-U-BLK F product at a much lower price, around USD 144. Could you please let me know if the price has indeed increased that much?
I look forward to your comments.
Best regards
Felipe
Outcome: Decision Pending