Technical complaint, remake requested
Email
Hi Jorge,
Thank you for confirming your desired path forward. Our team will get to work on placing the order for the 20 vials, and do our best to rush production. Our team should be sending you a...
New technical complaint
Email
Completed
Hello Jorge,
Thank you for reaching out to us for support with this, and sharing the data you did. We have opened a support ticket #1028 to investigate this. Please allow our team 2-3 business da...
Added contact: Claudio Severino
Contact Management
Completed
Added new contact: Claudio Severino, Email: ventas@inmunodiagnostico.cl
Added contact: Pablo Figueroa
Contact Management
Completed
Added new contact: Pablo Figueroa, Email: pfigueroa@inmunodiagnostico.cl
Added contact: Agar Inostroza
Contact Management
Completed
Added new contact: Agar Inostroza, Email: ainostroza@inmunodiagnostico.cl
Added contact: Patricio Muñoz
Contact Management
Completed
Added new contact: Patricio Muñoz, Email: gerencia@inmunodiagnostico.cl
Added contact: Jorge Brantes
Contact Management
Completed
Added new contact: Jorge Brantes, Email: asesoriadeventas@inmunodiagnostico.cl
Thanking us for working with them on pricing
Email
Hi Patricio,
We really appreciate your understanding and working with us in this regards. Please do not hesitate to reach out if we can be of any support.
Thank You,
Andrew Hartmann
Busine...
Order received and sent in for processing
Email
Completed
Successful
Hi Felipe,
Thank you for the order. I am adding in our team @Support@UTAK to process this order and they will send you confirmation.
Orders Team- Please find attached PO and 2 quotes for proces...
quote shipping address missunderstanding
Email
Completed
Hi Felipe,
The address on the quote is not your shipping address. We do not update this field to reflect a shipping address. Please include the address you want it shipped to on the Purchase Orde...
Sending updated quotes
Email
Completed
Hi Felipe,
Please find attached updated quotes for your order. The discount has been applied as well as shipping charges have been consolidated onto quote# 5309-01. Please let us know if we can b...
Response to pricing feedback
Email
Completed
Hi Patricio,
We appreciate your reply and can understand the position you are in. The price we quoted you is already substantially discounted as you are a distributor. Our team has reviewed, and ...
Critical feedback on pricing
Follow-up
Completed
Decision Pending
The price of the custom SMx Urine on quote 5309 went from $144 last order to over $1,200 this order. Confirmed with quoting this was due to the material being underpriced initially.
Hi Felipe,
...
NEW QUOTE NEEDED FOR REORDER
Email
Completed
Quote Requested
They reached out to ask for a new quote to reorder there controls. I replied with the update and put in the RFQ
Dear Andrew
We kindly request a quotation for the following products:
PRODUCT DE...