Activity

Meeting with Eurobio Scientific Vin August 28, 2025 • 30 mins • View Meeting or Ask Fathom ACTION ITEMS ✨ Investigate 2327 sample mislabeling issue; email Eurobio with findings + correct sample refs for 2326/2327/2342 Nicole Miller Share meeting notes re Eurobio concerns w/ UTAK upper mgmt; add Eurobio UK to website distributor list Raleigh Gallina Discuss 3rd-party QC testing option for custom controls w/ Ruwat tmrw; relay feedback to UTAK Vin Raninga MEETING SUMMARY ✨ General Template Customize • Change Template Meeting Purpose Address ongoing issues with sample labeling and logistics for Eurobio Scientific UK's UTAK orders, particularly for two key customers. Key Takeaways • Mislabeling of sample 2327 (urine) caused significant confusion and time waste for Eurobio UK team • Repeated logistical issues are straining the relationship with an important NHS customer • UTAK proposed switching to third-party QC testing to streamline the process and reduce errors • Both parties committed to improving communication and processes to prevent future issues Topics Sample Mislabeling Issue • Sample 2327 (urine) was incorrectly labeled, causing confusion with another customer's serum sample (2342) • Eurobio UK spent 4 hours investigating the discrepancy • UTAK to investigate internally and provide clarification via email • Correct sample for Sandwell customer should be 2326 (shipped July 2023) Customer Relationship Concerns • Repeated issues with the same NHS customer over 2.5 years • Risk of losing credibility and future business in the UK market • Eurobio UK emphasized the need for flawless execution with this particular customer Process Improvement Proposals • UTAK suggested switching to third-party QC testing for metal controls and in-process samples • This would eliminate the need for customer baseline testing and reduce shipping complications • Estimated cost increase: ~$200 per batch, spread across vials • Raw results from third-party lab could be shared with customers Communication and Documentation • Eurobio UK to update their SOP regarding baseline testing options • UTAK to add Eurobio UK to their website as an international distributor • Clarification needed on when customer baseline testing is required vs. third-party QC Next Steps • Nicole (UTAK) to investigate sample mislabeling and provide clarification via email • UTAK to add Eurobio UK to their website as an international distributor • Vin to discuss third-party QC testing option with Ruwat (Eurobio management) • Schedule follow-up meeting to discuss operational improvements and documentation updates • UTAK to review internal processes to prevent future labeling and logistics issues View Meeting →