Hi Vin,
Attached please find the quote for this request. I would recommend when you pitch this to the customer, rather than trying to sell the negative level “0” you offer our stock blank oral flu...
Hi Vin,
Thanks for confirming the details! We have sent this in to quoting and will get you the formal quote once completed. If I don’t have it to you by end of the week, it should be ready early...
5883 being considered still
Email
Thanks for the update Holly!
Please keep us posted when the customer has made a decision.
Cheers,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
...
Hi Holly,
I wanted to check in on the attached quote to see if the customer has made a decision one way or the other? Any update is appreciated.
Thank You,
Hi Sophie,
I wanted to touch base on an older quote I show still open. Do you know if the customer has decided one way or the other on this one? Any update is appreciated.
Thank you,
New customer/custom support
Email
Hi Vin,
This would be a new custom request. Lead time would be 2-3 business days to quote it, and once manufactured roughly 15-20 days to manufacture.
There is not enough information from the c...
Sending quotes 5970-5975
Email
Hi Sophie,
Attached are your quotes for review. 5975 is the combined option, and then each individual panel has also been quoted separately. Let me know if you have any questions, or if you want ...
a 6th combine option and exp extension questions
Email
Hi Sophie,
We will add in a combined option as well. I’ll let you know if there is any feasibility issues identified during quoting that would prevent this.
We don’t track our EXP extensions in...
5 new quotes requested
Email
Hi Sophie,
Thank you for this request! We have submitted this to our quoting team and I will send them over once completed.
I am curious if you know, would the customer be open to a single prod...
Asking if urine coupon applies to them
Email
Hi Holly,
Great question. The coupon is for 15% off list price, which your discounted rate far exceeds so it would not apply to you. Apologies if this caused any confusion. There was an oversigh...
RE: We’d really value your feedback on our quote
Email
Hi Raleigh
We will be making an order soon.
RE: We’d really value your feedback on our quote
Email
Good afternoon,
I just wanted to check in and see if you’ve had a chance to review the quote we sent over. We’d really value any feedback you might have - whether it’s about pricing, the details we...
RE: We’d really value your feedback on our quote
Email
Good afternoon,
I just wanted to check in and see if you’ve had a chance to review the quote we sent over. We’d really value any feedback you might have - whether it’s about pricing, the details we...
RE: We’d really value your feedback on our quote
Email
Good afternoon,
I just wanted to check in and see if you’ve had a chance to review the quote we sent over. We’d really value any feedback you might have - whether it’s about pricing, the details we...
RE: We’d really value your feedback on our quote
Email
Good afternoon,
I just wanted to check in and see if you’ve had a chance to review the quote we sent over. We’d really value any feedback you might have - whether it’s about pricing, the details we...
RE: We’d really value your feedback on our quote
Email
Good afternoon,
I just wanted to check in and see if you’ve had a chance to review the quote we sent over. We’d really value any feedback you might have - whether it’s about pricing, the details we...
Re: FedEx Support Ticket C-210867132 Ref-12381 for Tracking Number 418359284160
Email
Hi All,
We have just received a delivery with replacement items for the order EUK02510CDEA02514.
The products arrived safe with enough dry ice to protect them.
Unfortunately, as in many insta...
Re: FedEx Support Ticket C-210867132 Ref-12381 for Tracking Number 418359284160
Email
Hi Mariusz,
I apologize that this is continuing to happen.
As I believe we have stated previously, we are in process of validating a new shipper. We are very close and are in the verification s...
RE: FedEx Support Ticket C-210867132 Ref-12381 for Tracking Number 418359284160
Email
Hi Mariusz,
That makes good sense - especially given the potential timezone delays. I just want to confirm: does this mean that shipments will not be consolidated moving forward, in favor of faster...
RE: FedEx Support Ticket C-210867132 Ref-12381 for Tracking Number 418359284160
Email
Hi Raliegh,
Thank you for your reply.
Let us move to shipping with DHL then.
Our account number to use is 956230326
You can book the collection yourself or we could do it from here.
I would s...
Quote 5759 follow up
Email
Completed
Hi Sophie,
I wanted to check in and see if you know the timeline for when the customer may want the attached quote? We have a bit of excess capacity in our production department now and are trying...
RE: FedEx Support Ticket C-210867132 Ref-12381 for Tracking Number 418359284160
Email
Hi Raleigh,
This is not the first order we had issues with that was dispatched with FedEx. We had plenty of orders arriving in broken boxes, arriving delayed or arriving thawed with no dry ice
(th...
RE: FedEx Support Ticket C-210867132 Ref-12381 for Tracking Number 418359284160
Email
Hi Mariusz,
Happy Friday!
Thank you for sharing your feedback and for taking the time to explain the challenges you’ve experienced with FedEx shipments. We truly appreciate your patience and con...
LOT number enquiry
Email
Completed
Hi Ayesha,
Our current lot for part# 72740 is D3939 and it expires 05/31/2027.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1...
RE: FedEx Support Ticket C-210867132 Ref-12381 for Tracking Number 41
Email
Hi Holly,
Thanks so much for the update! We’ll get on this right away and review production timing so we can confirm when it can be reproduced and delivered.
@Support@UTAK can I ask you to work ...
RE: FedEx Support Ticket C-210867132 Ref-12381 for Tracking Number 41
Email
Hi Raleigh
We will still need this order, please can you confirm when it can be reproduced and delivered so we can inform our customer?
Holly Black
Sending quote 5887 and 5889
Email
Completed
Hi Holly,
Attached are your quotes for this order. It’s split up into 2 with the frozen items all on one quote and the lyophilized items on the other since they ship using different methods. Let ...
Requesting a quote to get shipping charges for an order of stock products
Email
Completed
Hi Holly,
I put this in for a quote and will send to you once completed. I put in a request to see if we can add an additional discount as well. You are already at the highest level of discount w...
lot and EXP info requested
Email
Completed
Hi Holly,
Attached is a snapshot of current inventory and expiration dates. Please note all inventory is available first come first serve. In cases where multiple lots are available you must requ...
Sending quote 5883
Email
Completed
Hi Holly,
Attached please find your quote for this material. As mentioned we have quoted a few order sizes to show the pricing differences as you increase volumes. Let me know any thoughts or fee...
Quote requested for discontinued 57040
Email
Completed
Quote Requested
Hi Holly,
Sure thing! What I’ll do is quote this for you at the minimum order size (2 packs), a 60 vial order size(12-packs) and a 60 pack order size so you can get an idea how pricing changes as ...
5759 pricing feedback. 5734 still unknown.
Email
Completed
Hi Sophie,
Thanks for the quick reply and feedback! For 5759- Do you have an idea how long this order volume is expected to last them? The product has a 30 month shelf life so if we can bump up v...
5712- maybe looking at higher volume for better pricing
Email
Completed
Hi Holly,
Yes, we can switch back to a 4x10 pack. Since it’s a custom made just for you, you will get the full 30 month expiration. Let me know around how many of these packs you think you could ...
5712 will not be ordered due to price
Email
Completed
Hi Holly,
Thanks so much for the quick update and feedback — totally understand your position.
I can offer a 15% discount if that helps make this work on your end. Since this is a replacement for a ...
UTAK open quotes follow up: 5573, 5574
Follow-up
Completed
Hi Ayesha,
I hope you have been well. I am cleaning up some quotes in our system and show these two as still open. Do you have any updates if you think these will be purchased or not? Any reply ...
UTAK open quote follow up: 5712
Follow-up
Completed
Hi Holly,
I hope you have been well. I am cleaning up some quotes in our system and show this one as still open. Do you have any updates if you think these will be purchased or not? Any reply is...
UTAK open quotes follow up; 5759, 5734
Follow-up
Completed
Hi Sophie,
I hope you have been well. I am cleaning up some quotes in our system and show these 2 both as still open. Do you have any udates if you think these will be purchased or not? Any repl...
Shipping charge complaint back and forth
Email
Completed
Hi Michael,
Thanks for the detailed feedback and the update. That all sounds good. For your next order, please just send over the item list and quantities, and I’ll prepare a full quote including a...
IFU request
Email
Completed
Hi Sophie,
Attached please find the IFU requested.
Thank You,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567.0667
P +1.888.U...
Reply to shipping charge complaint
Email
Completed
Hi Michael,
I had a chance to review with our team and here is a breakdown of the discussion. Happy to hop on a call to work through things. Let us know your thoughts
• DHL- we are not open to...
Complaints about high shipping costs
Email
Completed
Hi Michael,
Thanks for these details. Let me raise this with the team and see what they come back with. I know we stopped using DHL due to multiple issues having packages not clear customs. Do y...
Questioning preceived high shipping charges
Email
Completed
Hi Michael,
Thanks for reaching out with this concern. I am happy to investigate and support. I am having some trouble finding where the information reported below is coming from. I don’t see an...
5823 sent
Email
Completed
Hi Ayesha,
Attached please find the quote requested. We are trying to be a bit more active in managing these quotes and capturing some feedback. Once your team has presented this to the customer ...
5759 updated and sending
Email
Completed
Hi Sophie,
Attached please find your updated quote switching to sending the baseline sample to you. Let me know if you have any questions.
Thank you,
5759 updates and stability questions
Email
Completed
Hi Sophie,
Sure thing! We will have the quote updated to sending you the baseline sample to have the end user run. I’ll het this over to you once updated.
We don’t have current plans to run st...
Sending quote 5759
Email
Completed
Hi Sophie,
Please find attached the quote you requested. One thing to note is this product does require a baseline testing of the matrix prior to beginning manufacturing. Due to the issues we hav...
Quote requested for MMA and homocystien QC
Email
Completed
Hi Sophie,
Your request has been received and sent to our team for processing. We will reach out if we have any follow up questions, otherwise we will send the quote once completed.
I am workin...
Response to quote follow up
Email
Completed
Hi Vin,
Thanks for the update and support. Enjoy your time at IBMS 😊
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567....
QUote follow up, 5418, 5546, 5573, 5574, 5581, 5712
Follow-up
Completed
Hey Vin,
I hope you are enjoying a nice weekend already. We have a few open quotes over here issued to Eurobio UK and are trying to clean some things up. I wanted to reach out to see how is best ...
Homocystine Feasability
Email
Completed
Hi Sophie,
We can do Homocysteine as a custom QC. We currently have been working with it in the form of L-Homocystine. If your end user is looking for a different form of this please provide a CA...
Packing slip issue resolved
Email
Completed
Hi Andrew
Yes, it was because of the V number.
Thank you for clarifying.
Holly Black
Packing slip discrepancy question
Email
Completed
Hi Holly,
Thank you for reaching out for support here. Can you clarify if the issue is that there is a slightly different part number in the “V#” section or if there is something else going on?
...
Request for EXP date extension on a stock product
Email
Completed
Hi Holly,
We are unable to do extensions into the future as we do not have the data to support the claim. For a QC the way we can do an extension is retroactively. If your end user continues to r...
Q3 QBR fathom and questionaire
Call
Completed
Successful
Meeting with Eurobio Scientific
Michael Glacken
September 04, 2025 • 34 mins • View Meeting or Ask Fathom
ACTION ITEMS ✨
Email Andrew/Nicole by tomorrow - confirm Sandwell's pr...
Incorrect part communication
Email
Completed
Information Gathering
Eurobio sent in a request for pricing, but the parts they are asking about are not UTAK Parts. Replied back to them to confirm what action they were looking for and they confirmed we were the wrong r...
meeting to discusss custom metal orders sample issues
Call
Completed
Information Gathering
Meeting with Eurobio Scientific
Vin
August 28, 2025 • 30 mins • View Meeting or Ask Fathom
ACTION ITEMS ✨
Investigate 2327 sample mislabeling issue; email Eurobio with findings...
Business review
Call
Completed
Successful
Had a meeting with Ayesha and the team. Overall they are pretty happy with UTAK products and have noticed our quoting has gotten faster.
Pain points for them is a lack of timely communication from...