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Hi Michael, Thanks for reaching out with this concern. I am happy to investigate and support. I am having some trouble finding where the information reported below is coming from. I don’t see any active quotes or recent orders for these parts to investigate. Can you share where you got the shipping estimate from? Was this an email from our team? If you could share this with me I can raise it with our team and see what’s going on. Thank you, Andrew Hartmann Business Development Manager – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0667 P +1.888.UTAK.LAB F +1.661.294.9272 – Book a Meeting with Me https://calendly.com/ahartmann-utak/30min utak.com From: Michael Glacken <m.glacken@eurobio-scientific.co.uk> Sent: Friday, October 10, 2025 3:42 AM To: Andrew Hartmann <ahartmann@utak.com> Cc: Riwat Lim <R.Lim@eurobio-scientific.co.uk> Subject: FW: Utak Shipping Charges Hi Andrew, I hope you are well? I am forwarding the below as we are continuing to see super high shipping charges, even when products are stock/non-frozen. Can this be explained? The customer is not going to be willing to pay this, and the alternative is it comes out of the pockets of EBSUK which is not sustainable. Best, Michael Glacken | Sales & Marketing Manager, UK & Ireland m.glacken@eurobio-scientific.co.uk | Mobile: +44 (0) 7780 291 587 Eurobio Scientific UK | Eclipse House, Curtis Road, Dorking, RH4 1EJ, United Kingdom https://www.eurobio-scientific.co.uk/ | Follow us on LinkedIn From: Holly Black <h.black@eurobio-scientific.co.uk> Sent: 10 October 2025 09:18 To: Michael Glacken <m.glacken@eurobio-scientific.co.uk>; Riwat Lim <R.Lim@eurobio-scientific.co.uk> Cc: Lynda Buckfield <l.buckfield@eurobio-scientific.co.uk> Subject: Utak Shipping Charges Hi Michael Have you managed to speak with Utak regarding our shipping charges? I have asked them how much shipping charges would be on the below, This is not a frozen product, a custome order or one that we keep in stock to be able to bulk order and the shipping is $218.30 - $440.94. The customers are not going to want to pay this and we will lose money. Holly Black