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UTAK & LabCorp Meeting - October 22 VIEW RECORDING: https://fathom.video/share/6KWxTvQNSH6UPRLZfanYoVP_rSJhDZ7s Introductions and meeting purpose @ 0:00 The participants introduced themselves, including Aline and Raleigh from UTAK Laboratories, and Debbie from LabCorp. The purpose of the meeting was to discuss an issue with a recent shipment of drug-free urine from UTAK to LabCorp, and to find a path forward. Lot number and expiration date concerns @ 2:20 Aline recapped the issue, which was that LabCorp received a lot (D7120) with the same expiration date as a previous lot (D7053) they had received, which was not acceptable to LabCorp. Debbie explained that LabCorp needs the urine to have at least a 1-year expiration date from when they receive it, in order to use it for their calibration and control materials. Potential solutions discussed @ 5:07 Nicole from UTAK offered to extend the expiration date on the current lot (D7120) by 4 months, to the end of November 2026. However, Debbie indicated that even an 18-month expiration would not be sufficient, as LabCorp's internal processes require a 1-year expiration from when they receive the product. The group discussed the possibility of LabCorp accepting the lot with the extended expiration, but Debbie needed to check with her management first. Approval process and communication @ 27:06 Debbie raised concerns that LabCorp has not consistently been receiving the approval sheets from UTAK when new lots are shipped. The group agreed that going forward, Aline would email the approval sheets directly to Debbie to ensure clear communication and avoid any confusion. Next steps and future orders @ 31:31 The group agreed that Debbie would follow up with her management about accepting the lot with the extended expiration. If approved, UTAK would provide the formal extension documentation. They also discussed the upcoming standing order for 2026, and the need to ensure the lots have varied expiration dates to meet LabCorp's needs. UTAK & LabCorp Meeting - October 22 VIEW RECORDING - 37 mins (No highlights): https://fathom.video/share/6KWxTvQNSH6UPRLZfanYoVP_rSJhDZ7s --- 0:00 - Aline Arias Oh, Debbie. Nice background. I love your hair, too. Okay, perfect. I'll let Debbie in. Hang tight. 0:08 - Raleigh Gallina (UTAK Laboratories) Hey, Nicole, we're just letting Debbie in now. Hey, Debbie, can you hear us? Yes, can you hear me? 0:19 - Mclean, Debbie Oh, I can hear you. How are you doing? I'm doing fine. Fine. Good. 0:25 - Raleigh Gallina (UTAK Laboratories) Hey, thanks so much for hopping on the call. just figured it would be best to be able to kind of hear what, you know, what the breakdown specific to this order was, and then find a path forward, but then ensure really, like, we understand your needs so that, you know, we don't have any friction moving forward, too. 0:45 - Mclean, Debbie And so, I'm sorry. Sorry. Go ahead. I was going to do a quick round of introductions. go ahead. Go ahead. Okay, perfect. All right. 0:52 - Raleigh Gallina (UTAK Laboratories) Oh, so, it's so nice to meet you. My name is Raleigh. I'm new in seat to customer care, but I've been with UTAK I'm with UTAK. you. For five years. And Aline, I'll go ahead and turn it over to you. All right. 1:06 - Aline Arias So I'm Aline. I'm one of the people that you'll be emailing with whenever you enter an order. I'm on the customer success side of things. Any issues, you can come to me without a problem. We'll do the best to help. 1:17 - Mclean, Debbie And then we've gone to Nicole. Hi. Nice to meet you. I'm Nicole Miller. I'm the Director of Engineering. 1:23 - Nicole Miller I've been in Utah for about 10 years now, but oversee product design and also quality assurance. Oh, good. 1:29 - Mclean, Debbie My name is Debbie McLean, and I'm over the Quality Control Department. I've been here 32 years. All right. Awesome. Hey, well, we'll to not get nervous with your tenure on the call here. Oh, no. Don't. I'm down to earth, that's for sure. All right. Perfect. Okay. We won't sweat so much. 1:49 - Nicole Miller Awesome. 1:50 - Raleigh Gallina (UTAK Laboratories) So what I'll what I'll do is I can ask, you know, Aline to go ahead and just kind of recap from our end what we're seeing. me. Thanks. Then we can delve into, you know, your optimal solution and kind of, you know, what is motivating that optimal solution as well, too. Aline, would you be comfortable kind of giving us a recap of the back and forth just so we can all be on the same page and get up to speed? And Debbie, please opine if we've missed anything or improperly framed it. 2:20 - Aline Arias Yeah, so this situation is all around our PO number, R250129164, or else here's our number 544. And basically, it's a standing order that we had set up, I believe, since about a year ago. And with this latest shipment of 30 gallons of our drug-free urine, you did receive lot number D7120. And our understanding is that this is not an acceptable lot to you, although the expiration is the same as the lot you previously received, which was lot number D7053. 2:57 - Mclean, Debbie I'm not trying to make it confusing with the lot numbers, but... Just to kind of walk through what it is. 3:02 - Aline Arias And so what I'm understanding is that you are looking to have us send off a sample of urine prior to sending off that big 30-gallon lot each time that we're doing the standing order. And so kind of what we'd like to understand is your expectations around expiration dates and the usable shelf life of our products as well. Don't know if anyone would like to add anything else. 3:31 - Mclean, Debbie We make a lot of materials with that lot number, the one that we have now, I think it's 731-26 that we're using currently now. And we want our controls to last at least a year because if not, we make about 50 assays with calibrator controls, and we need to have like a longer expiration date. So my thing is that I still got some. of the current that we're using, I think I got about five or six or seven gallons, maybe more, a little bit more than that, and I will never be able to get to those that probably that you've sent maybe to December, but then by the time I use them, since they have 731, they're going to expire quicker than we want it to be. We really would love our expiration dates to be, if you're sending them, be a year from when you sent them. I know that's not always possible, but having two lots with the same expiration is something that we cannot really use, and I know I have, I did call to see if, and I think it was this previous one, it was one before the current one that we have, now that we're using, and I ask could you all extend the the lot, but I don't think you could. was something that the young lady was trying to explain to me that I don't think you can. Is that correct? So, yeah, so we're able to do very limited amount of expiration extensions. 5:07 - Nicole Miller For this product, I think we actually could extend up to 18 months from manufacturer date. So that would give us an extra four months so we could proactively extend the expiration for on this particular product, if that's helpful. 5:18 - Mclean, Debbie Yeah, but the problem with us is that in our SOP, we give it a six to seven months expiration. So if I wanted something to be extended, it would have to be extended the expiration, at least six months after, six to seven months after the expiration date. And my thing is, what I was told that I would not be able to get that. So that's why I'm saying that it would be helpful, because I think y'all send us four times a year, and I think we have a contract. Again, I think we renewed the contract. It would be helpful that anything that you send to us, that the next thing that you send don't have the same expiration date, because we will want to use that. Longer and everything, and we just can't. And we'll have probably about 20 gallons that probably might not be close to 731, 26 what we make. So it's just like we just need to make sure that when we send something that it doesn't, it's not like the last one. It doesn't have the same expiration date as the last one. I don't know if that's something you can do or what. I don't exactly know. Gotcha. Sure. 6:28 - Raleigh Gallina (UTAK Laboratories) And thanks for clarifying too, because we were thinking with the standing order that you would be consuming the materials so that the expiration date wouldn't be an issue. 6:37 - Mclean, Debbie So thank you for sharing on your end, you know, what it is that you do need. 6:41 - Raleigh Gallina (UTAK Laboratories) And so, you know, Nicole, and I'll ask if I got this proper on your end too. So even, so with this product, we are able to offer that extension up to 18 months. But Debbie, it sounds like 18 months for that expiration is still not acceptable. 6:55 - Mclean, Debbie No, because we use, yeah, we, we do a year plus we do, um, um, If we do a year extension, no, it wouldn't be enough. It just wouldn't be enough. Okay. 7:08 - Raleigh Gallina (UTAK Laboratories) And so, you know, even though you do need, and just to make sure that I'm getting my footing here too, right, with the expiration, so, because you'd shared that, you know, you need at least a year expiration on our end, but it seems like maybe you'd need longer than that from the ship date. 7:28 - Mclean, Debbie If you could do that, that really would be helpful for us, because like I said, we get this stuff from you four times a year, and we really do try to use up the one that you sent first, and then I know right now, like in December, we kind of got a slow pace because of vacations and, you know, jobs in our opening and stuff like that. So, so, so I would think that that's where we kind of have the lag time where we don't make as much. So, and then, then, you know, maybe... Can't be the contract this year, I can't remember, but maybe I should store it, and this is just a thought, maybe don't get as many gallons as I get. There was like, when COVID was, before COVID, we were using a lot of it, but when COVID came in and things slowed down, then May King, Calibre, as a control slowed down also, and everything. So each year I'm trying to order less and less. I don't think I'm ordering 30 gallons after this one. I think it's like 20-something gallons that we're asking for. I'm not sure. But we just need it where the lot number doesn't match the same one. So if something expires on 731, we do not need anyone to send us something, a new lot that has the same expiration date. That's the thing. And I was told that you all had one that expires in December. Gotcha. That would give us a little bit more leeway than – Ju – Then July. So that gives a couple of more months to use it because the thing is we always like to make something. And when we do make it depending on the matrix or the ampules that we open up, we try to give it a year expiration date, right? And then we also, if the calibrators and controls are doing great by the LJ choice or Levi Jennings choice, then we can extend it another six months. But we are kind of afraid to do that because you all, I have been told that I need to get a letter from you all saying that it couldn't be extended for this many months. And when I called, and I don't think it was any one of y'all that I talked to, I think she couldn't extend it, she said, but a month. And I don't know, was I supposed to? Also, I believe she said I would have to show data? Something someone said to me. Is that correct? Yeah. So usually when we work with spiked products, so we were making a quality control material. 10:00 - Nicole Miller For you, and somebody's asking for an extension on that, that's when we need to see the data, because we don't have the independent data to be able to verify that. For something like a Blank Matrix, that's where we have a little bit more leeway, because we're not making claims about performance of analytes or anything. 10:15 - Mclean, Debbie It's a little bit more straightforward. 10:17 - Nicole Miller So Blank Matrix, we're able to extend a little bit more than any SPITE controls. 10:21 - Mclean, Debbie Yeah, but what we do is, like, our early expiration date will be either, most of the time, it will be what expires early. So even though we SPITE this control, our controls or our SPITE controls actually have a longer expiration date than you all, than your stuff. So what I was wanting to know if, and I agree, it is SPITE, something is SPITE in there, but I don't see anything, but the matrix to us is still good, because we are looking at our LJ choice, the Levi-Genie choice, and they're saying even though it's SPITE, the matrix, the matrix that it's in is still good. Does that Makes sense. mean, it's still, it's still, but I understand y'all can't, you can only do it on your matrix and not something spiked in there, but we have to have, we need to have something that states, you know, that, so let me ask you this. So if I send you information, LDT, LDT, and show you all that, okay, with the, the lot number, this lot number that we're using, and you see the data that our controls are working in anything, is there any way that you can extend it then, or you just can't, you can't do that if something is spiked into it? Are you talking about for, like, the matrix in particular, just the urine? Yeah, yeah, no, the matrix and the, the matrix that has a spike, spiking control in it, that's something that you cannot ever do an extension to, because that's what we're trying to do. We're trying to do an extension with something that's already spiked in your urine. Yeah, that's a unique. 12:00 - Nicole Miller Situation, don't think we've been asked for that one in particular. Usually it's either asking for just the Blank Matrix or our own SPITE controls, because then we get in the realm of, like, we know how it's packaged, we know we validated the actual expiration date based off of how the original packaging is. Once it goes through freeze-thaw cycles or aliquoting goes in different vials, that's where it gets to be a little bit more ambiguous for us to try to extend our claims to those as well. I got you. I got you. 12:26 - Mclean, Debbie And that's why I'm asking now for, when you send us stuff that we don't want the, we want something, we want an expiration date to be longer than the current one that you sent before. So like I said, there was one, I think 30 gallons that expires 731, 2026, and now you sent another one that expires at the same time. And to me, I would like that everyone that we get, that it has. Long expirations in the previous one. Does that make sense? 13:04 - Raleigh Gallina (UTAK Laboratories) Okay, so just to recap, and it sounds like what might be helpful at the top is to adjust, you know, the standing order since you're not quite working through that volume. So either reduction in volume or kind of shift in delivery for us too. And you're looking for separate lots with varied expirations so that you're not receiving the same expiration on the lots that we do provide to you. 13:31 - Mclean, Debbie So this is for orders moving forward. Does that sound about right? That sounded about right. But the thing is, now, if we used to give a sample, and if that sample, and I used to give a sheet that says that when I run it through the lab for certain things, which is not many, then I would accept it, and then you all would accept that and shift. If I had had that sample at the time, and I saw the expiration date, I would have rejected it right away and sent you all the sheets. We would have never had you all to send it to us with that. So I don't know if a sample, I know it's an extra charge, but I think that right now that probably would be great for us to get that sample and maybe run it through some of the things. I'll have to make sure that there's no drug or no contamination of anything in there. And so I can look at the lot numbers or not. And if we can't do that, then maybe someone can email me and say, this is the next lot and everything, and this is the expiration date. So I can tell you then that we just don't want the expiration, two lots to have the same expiration date. That's the main part of it. That's the main step. Just a little bit, one other one needs to be a little bit longer. Gotcha. every time that you send it in. So I don't know how you all would do that. But we just, we, it's just, we got 30 gallons. And. I guarantee you we might use most of it up, but I'm not sure if we would. And if we don't use it up, then we'll have to make new TAC calibrating controls because you all want extended for us, you want to give us a documentation to extend it. So when you don't give us a documentation to extend it, we have to make all those calibrating controls that are expiring on those same days, we have to make it all before 7-31-26. And that is a lot to keep doing, a lot of them. When we have enough of it that we can extend it, but we can't extend it because I've been told that the matrix, I would have to get a okay for you all to say to extend it, if that makes sense. Gotcha. Okay. And just to revisit our capabilities, so we are able to go ahead and send you that base matrix sample. We're also able to email you. Obviously, the latter will be more expedient. 16:00 - Raleigh Gallina (UTAK Laboratories) Mm-hmm. Do you have a preference in terms of both of those before we do make one of the shipments in the standing order? 16:08 - Mclean, Debbie I don't know. I know that, are you all able to send it to 1231? Oh, the lot with the December expiration? Uh-huh. 16:20 - Raleigh Gallina (UTAK Laboratories) So Aline's shaking her head yes as she's looking into it. 16:25 - Mclean, Debbie I mean, your stuff is, we have not, we opened it up because it came with, but we have not taken them out of boxes and they've been in the refrigerator each time. Now, I know that that's a lot, but like I said, it's just, I don't think we'll be able to use all of it. That's why I'm asking for a longer expiration date when you send something. Gotcha. Okay. Yeah. 16:47 - Raleigh Gallina (UTAK Laboratories) And just to think through solution here and Aline and Nicole, of course, feel free to share ideas too. So, because we actually, I did actually see an email where we gave the lot expirations and that was accepted. On your part, too, so it wasn't really until it landed that. 17:04 - Mclean, Debbie When? 17:05 - Raleigh Gallina (UTAK Laboratories) Yeah, so, Aline, I know you do have that email, but, you know, we're not, we're not interested in, you know, putting your seats. 17:13 - Mclean, Debbie It's more to try to, like, solution through the current plot here, too. Yeah, I got you. I accepted the one that she said she could see in 1231. I did not accept the one that was, that we received. Is that correct? Yeah, that's correct. 17:29 - Aline Arias We did offer sending out an alternative lot, D-700, which is that expiration in December, and they didn't say that they would be able to accept that, but we haven't taken any action at this conversation stage yet. 17:43 - Mclean, Debbie Yeah, and at this particular time, though, we don't really need a sample. We, because we're kind of pressed to make some other materials that's going to last longer, we would actually like that, that lot to be sent as soon as possible. But then when you send me another one, send a sample. 18:06 - Raleigh Gallina (UTAK Laboratories) So preference is to go ahead and have a sample with each time? Each time, yes. 18:11 - Mclean, Debbie Okay. 18:12 - Raleigh Gallina (UTAK Laboratories) So we can, you know, build that into our process versus, you know, hey, just an exchange through email too. And that's where I had concerns as well is just, you know, things get, email's imperfect, right? 18:23 - Mclean, Debbie Yes, right. Correct. 18:24 - Raleigh Gallina (UTAK Laboratories) So it sounds like for, you know, to try to solution through this current state, would there be any possibility of us extending just the Blank Matrix or it's completely unusable? You said you might not use all of it too. We're just placed in a precarious situation because we're not able to use that product even though it has gone through. You know, you said it's refrigerated too, so I'm just trying to solution for this instance. 18:50 - Mclean, Debbie I don't, I really, to be honest with you and everything, I don't know if we can, if we. I don't know. I can't tell you yes or no right now. I just think that for the best for all the labs, you know, and I can actually take it to the director and everything, and one of the directors in med talks and everything, but I just don't see us taking something that's going to expire at the same time that something else is going to expire. Mm-hmm. 19:24 - Raleigh Gallina (UTAK Laboratories) Yeah, and, like, look, ultimately, we'll defer to you, but if you could just try to see if any of that could be used just because it's a significant volume and just once it is returned, we're just not able to use it. And so, but we do have, you know, hey, what is acceptable moving forward so that we don't run into this issue, but that would be great if you could go and see, you know, how much of that you're able to use. 19:48 - Mclean, Debbie But see, what is happening here, it's putting more work on my people to have a same life, so if we make something right now, it's not going to get, it's only going to get, it won't get a year from what you sent me. It will not get a year. So if we make something in December, it's not going to, and we use the year that you all have sent us, it will not give us the year that we need. And I mean, is there any way that you can extend it over a year? I mean, if that's what you can do, and you send me the certified certificate analysis saying that it can be extended, then definitely I can keep it because I'll have that on file and everything. But I don't want to make something in December, and it, and we only got about five or six months use of it because it really takes a lot of, when we make something and spike something and everything, it has to go, we have to set it up, has to go through the lab, and the certification might take a week and everything to get things through. And we make a whole bunch of stuff. So unless you can, unless you can tell me that and everything, I don't think that we can keep it. Gotcha. Okay. 21:00 - Raleigh Gallina (UTAK Laboratories) Yeah, and Nicole, I saw you take yourself off mute. I didn't know if you wanted to offer something as well. 21:06 - Nicole Miller Yeah, so with that additional four-month expiration that we can add to it, the expiration for D7120 that we could extend to would be the end of November 2026 is what we could extend to now. 21:18 - Mclean, Debbie Well, I would love to have it to be done 12-31-2026 that you are saying that you all said that you all would send to me. I think it was D770. I got the certificate that y'all sent, and it says that it will, we, that this will expire 12-31-2026. Can that one be, the one that you just sent me, can it go to 12-31-2026? I would at least want that to go that far. Unfortunately, I can't. 21:45 - Nicole Miller The longest I can go out is four months out from what the current expiration date is for that lot. So, unfortunately, I can't do one additional month. 21:55 - Mclean, Debbie I would have to ask. I mean, because they are. I know that they sent me, accounting sent me, I guess they're trying to pay you for this, the 30, but I have to see if that's okay with the staff, because one thing that they're going to ask me, did I know that what was coming was 731, and no, I did not know that was coming, was expiring at the same time. So I would have to get with maybe Carla Walker and Med Toxin tell her the situation, and then maybe she will be able to decide what we need to do going, you know, with this particular urine and everything. And I know it's a lot, sending it back, but it's also a lot for us to make something, and we can't use it long enough because of the expiration. So I can see we both kind of in a situation that is not too good at this time, but I will have to check to see if that is, if that will be conducive for it, for the lab. Yeah. And I just get back, yeah. 23:01 - Raleigh Gallina (UTAK Laboratories) I was going to say, that'd be great, but, you know, if you're not able to manage and the team says, hey, we can't use this, just circle back, and then we'll go ahead and solution on our end, too. And this has been incredibly insightful for us, just knowing moving forward so that, you know, we don't cause you guys any headaches as well. 23:20 - Mclean, Debbie But did you say, Nicole, you said 11, it would be 1130, right? is 1130, 2026? Correct, yes. All right. And then, if we can do that, before we use this, I have to have that, I have to say, you'll have to tell me that, D, whatever you sent us, we need a certificate of analysis, we need some MFR or something stating that it can go longer than July. Correct. 23:51 - Nicole Miller So, yeah, we have a template that we can send out that's on our letterhead showing that this is the new expiration date. Okay. 23:59 - Mclean, Debbie Then they probably, I'd. Take it back because they probably, one month is probably be okay, but just let me ask and everything, because I really don't, you know, I don't want to send this stuff back. It's a lot. It's a lot to carry. I mean, it's a lot. So I will get back with you soon, soon. Let me talk to Dr. Abudu and Carla Walker to see what they say. And if they say 11-31-2026 is good, then before we use it, I would just need that letter. Awesome. 24:31 - Raleigh Gallina (UTAK Laboratories) That sounds good with you all. 24:33 - Mclean, Debbie I think we might be able to work with that. Who do I, who do I email it to? The yes or no answer or what? Yeah. 24:43 - Raleigh Gallina (UTAK Laboratories) You can email it to support at utac.com. that actually goes direct to Aline there. And we wanted to know, too, just because the communication where we actually got confirmation, I know it wasn't you, but we actually did. I share two different lots that expired end of July of next year. Are we emailing the DX standing orders? Because I just want to make sure that, you know, hey, moving forward, because we've agreed on, you know, these lots. 25:15 - Mclean, Debbie I just want to make sure that when we get approval, it's like, hey, from you, and that it is active thing is, is that this, no one ever sent me the approval of this one here. So I didn't want to make sure this was coming. Yeah. Yeah. 25:29 - Raleigh Gallina (UTAK Laboratories) And so that's what I want to make sure is because we got approved, it got approved, like in our eyes, because we said, hey, yes, please ship these. So I just want to make sure that, like, we know, hey, who the powers that be are. Let me get back to that, what you're saying just a minute ago. 25:44 - Mclean, Debbie Sure. You said, who did you get approval from? Because it, and I'm the only one in this RTP of North Carolina that does the UTAK, and no one ever said anything to me. I don't know if you were talking about the other labs, probably, Raritan, South Haven, Houston. They probably use this too, but I never got an okay, I never said okay to anyone on here. The only time I mentioned, and I think it was Aline, was that, and she sent me to certify this right here, that she probably, they probably will be able to send the lot that expires 12-31-2026. I never, I never gave a go-ahead for anything. Yeah, and that's what we're trying to avoid moving forward, because, you know, one of the solutions was, hey, you know, we send you the lot information. 26:35 - Raleigh Gallina (UTAK Laboratories) So, you I'm most concerned about, we get this right, and get this into your hands for approval, too. And so, you know, once you go ahead and give an update to Aline at Support, we'll be certain that we only go through that email, your email, for any of these approvals. 26:52 - Mclean, Debbie Just because, you know, again, we don't want to have wires crossed. No, I agree. confusion as well. I agree. I agree. will. I'll try my very best to talk them into doing this and everything. So usually I have a sheet that is approval. Now other approval sheets are coming because they don't even come sometimes. Even when you send a sample, a couple of years ago, I think last year, people stopped even sending the approval sheets to me, and I would have to reach out to support and ask them or call you all and ask you all, this is a lot, can you send me the approval sheet? Because the approval sheet has not been coming to me either. Oh, okay. Interesting. Yeah. 27:35 - Raleigh Gallina (UTAK Laboratories) Aline, I know you're closest in terms of those approvals. Would you be able to speak to that, please? 27:42 - Mclean, Debbie Yeah. 27:42 - Aline Arias So the approval form should be sent out with each email for our stock products. But if they are custom products, that is a little bit different. Those are included within the package of your shipment. And I do think that sometimes the person that receives it might throw it out accidentally thinking. Thank Thank you I it's not important, but you're always welcome to reach out to support, and we'll be able to provide to you that. Okay. 28:07 - Mclean, Debbie Would you rather email them when you do the sample, or would you rather put it in the package? Well, how would you? It probably would be better, I'm thinking when you send the sample, is email it if you can, and email it directly to me. Do you think that's a good solution? Because I always ask them when they used to get the samples, I say, did you get anything with it and everything? But they only would give me this. They said there was no approval sheet in there. This has been about a year ago. I don't know if you all have new management. seemed like a couple of times I had called, and I think someone was already, they no longer work there. So, how do you think that we should get this? So, we won't get our wires crossed. Yeah. 29:00 - Raleigh Gallina (UTAK Laboratories) Yeah, Aline, would you be able to share support's ability to connect with Debbie with the sample approval, please? 29:08 - Aline Arias Yeah, I think that I would be able to send you those electronically. I just need to kind of track your orders and then be sure that something's tipping out for you. So I think the best path would be to email me directly, my email address, if you're ready to write it down. 29:28 - Mclean, Debbie Yeah, yes, hold on, yes. 29:30 - Aline Arias Okay, that's going to be A-S-O-T-E-L-O at UTAK.com, and I'll be sending those off to you once they're available. 29:43 - Mclean, Debbie Okay, so it's A-S-O-P-E-C-O at UTAK.com. Did I say that right? 29:52 - Aline Arias A-S-O-T-E-L-O? No, said A-S-O-P is what I have. 29:59 - Mclean, Debbie Is that not correct? Oh, I'll write it down for you in the chat if that's a little easier. Please. Yeah, that would be easier for me. Thank you. There we go. There it is. And I'll be able to send those off to you. Okay. Okay. I see it right now. Okay. So I think that sounds good. And I will definitely, I will get back to you. I might be able to get back to you tomorrow. I just need to go up and talk to my director right now. And if it, and if he says that it's okay, then I just, how long would it take for you all to give me? Because we, we would love to start using it. So, because it would be a longer expiration. So, could I get that letter in a day? Yeah, usually. Yeah. 30:44 - Nicole Miller I mean, we can draft it up now if you need that to be able to present too. Okay. 30:50 - Mclean, Debbie So let me go talk to them. And once I talk to them, then I will, I will talk to Aline. will send something to Aline. And then we can get that letter. Here, if they say it's okay. Yeah, yeah, I think maybe I could talk them. It's only one month, so just let me work my magic, and I will, and then I will get back with you and let you know, and I'll get the letter. Because that, I mean, that is, yeah, November, it's just one month. We just didn't need it to be July. So let me get with them, and I will send, yeah, and I will send everything back to you all by tomorrow. Perfect. Yeah, and thank you, y'all, so much. So I will get a, I think this, this was the last of 2025, right, that we'll send? Okay. 31:41 - Raleigh Gallina (UTAK Laboratories) Looks like that. that's correct. 31:42 - Mclean, Debbie Okay, and so we will, we have a contract, so we will get more, what, in three months? Alene, for the standing order. 31:55 - Aline Arias For that particular order, it's actually closed now, so there's no more ship. That are pending, but let me see if you have anything. 32:03 - Mclean, Debbie No, no, I think it's not pending for this year, but we were supposed to, they said the contract, but 2026. They didn't? We'll look into it. 32:18 - Raleigh Gallina (UTAK Laboratories) I know that Kevin, who's not on the call, he's actually out of office, is meeting with your team, and I believe that that's to set in place for 2026. So, I think that's not quite here yet, but this is all super helpful, Debbie, and this is like a great example of like why we love partnering with you. You help clarify, you know, hey, what it is you need, so this is going to be, we'll pass this along to Kevin so that we don't have these punch points next year. 32:46 - Mclean, Debbie I've any problems with UTAK. I'm even looking at, don't you all even make samples, like spikes samples and stuff like that? Mm-hmm, yeah. Okay. Yeah, for like, you know, we have to have stuff for like, when we. We're trying to certify our calibrator. We can use something like that as a PT sample. Oh, nice. Yeah. Put it on the unknown, and then we'll see however y'all certified at, see if we get close to that with our new calibrators that we make. So I'm also looking into that also. Awesome. Yeah. Yeah. And, yeah, because I think her name was Terry. She was supposed to send my contract over because I sent it to her and everything. So, and if you have it, then we're going to have to make it, we're going to have, we're going to have to make another contract regardless. But they told me they did, so I'll just wait to see how everything is and then, yeah. Because we do have to have enough because we make a screening by and positive that we send to a lab, and we need to, we use 200 liters. So, yeah. 33:53 - Raleigh Gallina (UTAK Laboratories) Yeah. 33:53 - Mclean, Debbie And we do that every, it's four times a year because we send stuff to Raritan and all them. So that's what the book of. All of that year, and it's going to, because that's 200 liters. Wow. That's a lot. Yeah. Yeah. Four times a year. So, okay. So we will, I will go back and talk to them. And tomorrow, I will have something for you all. And then, Nicole, you are going to be one that's going to be writing the letter? Yes. Yes. I'll sign it back directly, or Aline will pass along. Okay. All right. And we'll, and I'll get back to you as soon as possible. And so next year, let me ask you this. If it was quarterly. So if I get something in March, when would a sample get to me, you know, to let me know, you know, so I can get that year and in time? How does that work? Yeah. 34:45 - Raleigh Gallina (UTAK Laboratories) And Aline, I don't know if you're able to better share kind of like the lead times in terms of samples, but knowing that, hey, this likely would be that standing order too. So it will be sent in order. 34:58 - Mclean, Debbie So if I get something every, every four, every three months, So something like that. Would the sample come a month before you all are going to send it out, or how did that work? We can actually work around your needs. 35:11 - Aline Arias So if you wanted us to send it off a month before the full gallon shipment, we're completely able to do that. 35:18 - Mclean, Debbie I just needed that noted on the PO or somewhere in the email. 35:23 - Aline Arias Reality, there's like a lot of flexibility around being able to send out the samples. The only dates that we can't send it out are Thursdays and Fridays. Same thing for your full-size urine. We just don't ship on those days. So just depending on what works for you, you can put that in an email, and I'll be happy to arrange that. Okay. Thank you. I enjoyed this conversation. 35:43 - Mclean, Debbie I think we know where we're going and everything. I've never actually – I've been doing this for a long time, UTAK, but I've never seen faces to this and that ideas and everything. Okay. Nicole, Aline, I will let you know with my direct – It says, and if it is a go, which probably will be, then you will reach out to Nicole, and then Nicole will make the letter, and then we can start using it. Sounds good to me. Yeah, awesome. Yeah, it's so good to meet you, Debbie. Like, we really appreciate your partnership and the collaboration, and I'm happy we sorted this so that we don't have any headaches next year. know, I know, but thank you so much. I will be sending that soon, Aline. Awesome. Thank you. Have a good one, everybody. Thank you. you so much. Bye. Bye. Bye.