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Okay, thank you! Kind Regards, Eric Collier Director of Operations ecollier@labservicesofga.com 678-761-1385 www.labservicesofga.com This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call 404-381-1563, and then delete this message. From: Cheyenne Plutchak <ChPlutchak@utak.com> Sent: Wednesday, September 3, 2025 12:20 PM To: Eric Collier <ecollier@labservicesofga.com> Subject: RE: UTAK DoA Inquiry Happy Wednesday, That sounds good! I just received confirmation that our quoting team is working on the requested quote and will be reaching out to within the next day or two. If you have any additional questions or concerns don't hesitate to reach out. Thank you so much and I hope you have an amazing day! Best, Cheyenne Plutchak Marketing Manager utak.com – 25020 Avenue Tibbitts Valencia, CA 91355 – P +1.888.UTAK.LAB F +1.661.567.0671 From: Eric Collier <ecollier@labservicesofga.com> Sent: Wednesday, September 3, 2025 6:49 AM To: Cheyenne Plutchak <ChPlutchak@utak.com> Subject: RE: UTAK DoA Inquiry Hi Cheyenne, Thank you. Since we will only order this item twice a year, we may not need terms. We will probably just prepay for the item. Kind Regards, Eric Collier Director of Operations ecollier@labservicesofga.com 678-761-1385 www.labservicesofga.com This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call 404-381-1563, and then delete this message. From: Cheyenne Plutchak <ChPlutchak@utak.com> Sent: Tuesday, September 2, 2025 5:39 PM To: Eric Collier <ecollier@labservicesofga.com> Subject: RE: UTAK DoA Inquiry Good afternoon, Thank you for providing that information. Your account has been established with a Customer Identification Number of #101697. Please include this number in all future communication, this ensures that we are providing accurate information every time. I apologize for the delay; I was able to locate the previous order using the information you provided and confirmed that we manufactured this as a custom product. We'd be happy to produce this material again for your team. I will forward this information over to our quoting department, where they will review and reach out with a formal quote. Here are some important details about your new account: Current Payment Terms Your account is initially set up as prepaid. Here's how our prepaid process works: 1. Order is submitted to the UTAK Orders Team 2. Order is entered into our system. 3. UTAK Accounting Team will submit a Proforma (prepaid) Invoice which will include any additional charges (i.e., shipping, handling, dry ice, etc.) 4. Once payment is made on the Proforma Invoice the order will be scheduled for shipment 5. Please note our frozen products and blank urine can only be shipped out Monday-Wednesday. Credit Terms I've attached a credit application. To establish payment terms, please complete and return it to accounting@utak.com. Feel free to reach out if you have any other questions. Thank you so much and I hope you have a wonderful rest of your Tuesday! Best, Cheyenne Plutchak Marketing Manager utak.com – 25020 Avenue Tibbitts Valencia, CA 91355 – P +1.888.UTAK.LAB F +1.661.567.0671 From: Eric Collier <ecollier@labservicesofga.com> Sent: Tuesday, September 2, 2025 7:38 AM To: Cheyenne Plutchak <ChPlutchak@utak.com> Subject: RE: UTAK DoA Inquiry Hi Cheyenne, Thank you for the info. I’m hoping this is the correct product I need. I purchased this kit from Lighthouse Lab Services about seven months ago to do a linearity study on drugs we run on our Thermo Fisher Indiko Plus. The product number Lighthouse gave me was U-001. I have attached the package insert as well that I saved. Hopefully, this helps in narrowing down the exact product Lighthouse was using. Please let me know. Kind Regards, Eric Collier Director of Operations ecollier@labservicesofga.com 678-761-1385 www.labservicesofga.com This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call 404-381-1563, and then delete this message. From: Cheyenne Plutchak <ChPlutchak@utak.com> Sent: Friday, August 29, 2025 4:44 PM To: Eric Collier <ecollier@labservicesofga.com> Subject: UTAK DoA Inquiry Good afternoon, Thank you for reaching out about our Drugs of Abuse products. I'm happy to help provide additional information and get your account established with us. Based on my review of your conversation with Aline, it appears you may be interested in a custom product. I've attached the previous quote for your reference. If this doesn't match what you're looking for, could you share any additional details or product inserts to help me identify the correct item? I've also attached our New Customer Setup form. Once you return this, I'll establish your account so we can move forward with your order. Please let me know if you have any additional questions or concerns. I look forward to hearing from you soon! Best, Cheyenne Plutchak Marketing Manager utak.com – 25020 Avenue Tibbitts Valencia, CA 91355 – P +1.888.UTAK.LAB F +1.661.567.0671