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Hi Michelle, Thank you for sending this over. We have logged this as support ticket# 1037. A member of our tech support team will review and reach out to you within 2-3 business days with next steps. Thank you, Andrew Hartmann Business Development Manager – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0667 P +1.888.UTAK.LAB F +1.661.294.9272 – Book a Meeting with Me https://calendly.com/ahartmann-utak/30min utak.com From: Michelle Blankenship <michelleb@dtpm.com> Sent: Wednesday, October 29, 2025 5:03 PM To: Andrew Hartmann <ahartmann@utak.com> Cc: Chandler Fisher <chandlerf@dtpm.com>; Jason Barry <jasonb@dtpm.com> Subject: FW: [External] UTAK THC Issue Hello Andrew, Please see the form below. Please let me know if there is anything else you need. Thanks, Michelle Blankenship Implementation Coordinator Installs Dept. 913 Airport Road W Fort Payne, Alabama 35968 P: 256-845-1261 Ext. 271 From: Michelle Blankenship Sent: Monday, October 13, 2025 11:16 AM To: Jason Barry <jasonb@dtpm.com> Cc: Chandler Fisher <chandlerf@dtpm.com> Subject: FW: [External] UTAK THC Issue Thanks, Michelle Blankenship Implementation Coordinator Installs Dept. 913 Airport Road W Fort Payne, Alabama 35968 P: 256-845-1261 Ext. 271 From: Jason Barry <jasonb@dtpm.com> Sent: Monday, October 13, 2025 10:51 AM To: Michelle Blankenship <michelleb@dtpm.com>; Chandler Fisher <chandlerf@dtpm.com> Subject: Fwd: [External] UTAK THC Issue Jason Barry National Service Director DTPM, inc. P: 256-845-1261 C: 256-996-0230 www.dtpm.com Begin forwarded message: From: Andrew Hartmann <ahartmann@utak.com> Date: October 13, 2025 at 11:32:41 AM EDT To: Jason Barry <jasonb@dtpm.com> Subject: [External] UTAK THC Issue Hi Jason, Thank you for raising the THC concern. To help us look into this please complete the table below and our team will open a support ticket to investigate and get back to you with an update or next steps. Field Required Customer Entry Customer Identification Number (CID) Contact Name Jason Barry Contact Email Jasonb@dtpm.com Sales Order # (or) Lot# (or) Part# *Two of the three are required Validations CAL LOT#D7377 Low Control LOT#D7375 High Control LOT#D7376 What happened? (e.g., Part number 1234 was shipped) THC did not come in the range in which was needed. Both controls were too low. What should have happened? (e.g., part number XYZ should have been shipped) THC to run on the multi Cal and Controls, low below the cutoff within a range and High above the cutoff within a range. Additional Comments (e.g., steps already taken to troubleshoot, additional notes, or preferred resolutions) Recalibrated, reran the controls, poured up new reagents, recalibrated, reran controls. Still not passing. Coming in under the cutoff on all brand materials.