2nd attempt to schedule labeling call
Email
Hi Richard,
I wanted to circle back on this and see if we could set up a call between our teams next week or the week after. Can you advise if any of these times work for you?
All times are in ...
Scheduling labeling call
Email
Hi Richard,
Super helpful! Thanks for sending this over. Our team is reviewing and we would like to set up a call next week to go over everything and hopefully finalize this process. Below is a ...
Sending quote and trying to determine packaging
Email
Hi Team DTPM,
I wanted to pass along the attached updated quote increasing THC concentration in level 2 based off our conversation in the call. For now we are still quoting this in UTAK packaging ...
Michelle Blankenship - November 20
VIEW RECORDING - 19 mins (No highlights): https://fathom.video/share/3FK-vpCu724o5XpbqLJ7FRmF3sjHHx7J
---
0:03 - Andrew Hartmann (UTAK Laboratories)
Oh, I ...
Booking a THC issue call
Email
Good morning Team DTPM,
I wanted to hop in here and see if we could round up on a call to discuss this request and craft our plan forward. It would be great to better understand your needs, review...
New product performance complaint
Email
Hi Michelle,
Thank you for sending this over. We have logged this as support ticket# 1037. A member of our tech support team will review and reach out to you within 2-3 business days with next st...
Added contact: Jason Barry
Contact Management
Completed
Added new contact: Jason Barry, Email: jasonb@dtpm.com
Call to discuss custom material
Call
Completed
They called me unscheduled. Reported positive feedback from the trial batch except for THC issues. Requesting info from them to escalate to support. Confirmed they plan to move forward with UTAK an...
Type C on sending them a new lead
Email
Completed
I will pass this on thanks for the heads up.
Thanks,
Jason Barry
National Service Director
Type C on the rush
Email
Completed
Hey Andrew,
That’s great news thank you.
Rush order shipping today
Email
Completed
Hi Chandler,
It really came down to the wire there but our team is getting this packed up for shipment today. FedEx tracking# 394215742120. The remaining 3 bottles of each level will also be on t...
Sending them a potential lead
Email
Completed
Hi Jason,
I wasn’t sure who to reach out to there, so hoping you can forward me on. I think we discussed we made a very similar product for another customer who resold it. We had an end user come...
Called to ask about inventory of custom in production
Call
Completed
Called to check if we had a pack to send to their end user. COnfirming internally and replied by email
Order questions
Email
Completed
Hi Chandler and Jason,
Our team has confirmed the inventory and here is what we have:
• 5 vials each of the QC’s and Cals all in finished packaging. Each packaged in its own box.
• 3 extra vials...
THC issue
Email
Completed
Hi Jason,
Thank you for raising the THC concern. To help us look into this please complete the table below and our team will open a support ticket to investigate and get back to you with an update...
Asking if we have material to send to their customer
Email
Completed
Chandler,
I just got back in office and wanted to let you know I am looking into this one and should have an update for you a bit later today.
At this point we only made 1 pack of this product a...
Added contact: Chandler Fisher
Contact Management
Completed
Added new contact: Chandler Fisher, Email: chandlerf@dtpm.com
Additional product usage questions
Email
Completed
Hi Michelle,
Yes, you will add 10mL of DI water. Let sit for 10-15 minutes then swirls gently for 3-4 minutes before use. Swirl gently each time before removing an aliqot moving forward.
Offic...
Shelf life clarification with validation samples
Email
Completed
Happy Fri-Yeah Michelle,
Thanks for reaching out and great questions!
Lyophilized products ship ambient and are fine for at least 2 weeks at this temperature during shipment. Once received they...
Re: [External] List for a multi control
Email
Completed
Thank you for the continued feedback. I will pass this over to RA as well for review.
That solution may be a good option.
As an additional question while we are working through that language:
...