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Technical complaint, remake requested
Oct 30, 2025 02:57 PM
Hi Jorge,
Thank you for confirming your desired path forward. Our team will get to work on placing the order for the 20 vials, and do our best to rush production. Our team should be sending you an order confirmation within 1-2 business days.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
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D +1.661.567.0667
P +1.888.UTAK.LAB
F +1.661.294.9272
–
Book a Meeting with Me
https://calendly.com/ahartmann-utak/30min
utak.com
From: Jorge Brantes <asesoriadeventas@inmunodiagnostico.cl>
Sent: Thursday, October 30, 2025 9:48 AM
To: Nicole Miller <nmiller@utak.com>
Cc: Patricio Muñoz G. <gerencia@inmunodiagnostico.cl> <gerencia@inmunodiagnostico.cl>; Patricio Munoz <pmunoz@inmunodiagnostico.cl>; Agar Inostroza <ainostroza@inmunodiagnostico.cl>; Pablo Figueroa <pfigueroa@inmunodiagnostico.cl>; Claudio Severino <ventas@inmunodiagnostico.cl> <ventas@inmunodiagnostico.cl>; Andrew Hartmann <ahartmann@utak.com>; Felipe Salinas <operaciones@inmunodiagnostico.cl> <operaciones@inmunodiagnostico.cl>; Walter Martinez <logistica@inmunodiagnostico.cl> <logistica@inmunodiagnostico.cl>
Subject: Re: Technical Issue Report – DAU 2 ID (D5903) - Ticket #1028
Dear Nicole,
I hope you are well. After reviewing the matter with our management team, we have decided to proceed with Option 1.
We kindly request that the shipment be arranged as a matter of urgency, since we do not have another lot available and our clients are currently waiting for the product.
I look forward to your prompt confirmation.
Thank you very much for your attention and support.
Sincerely.
Jorge Brantes
Technical & Commercial Advisor
Inmunodiagnóstico Ltda.