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Hi Cindy, Thank you for your note and sharing candid feedback about customer budget. We definitely want to make sure the pricing is aligned and sustainable for both sides. Could you please share a bit more about the expected order volume and frequency for this client? If they’ll be placing regular or higher-volume orders, we may be able to explore discount options from that angle. Once we have a better idea of their typical cadence, we can take a closer look at what might be possible. Appreciate your partnership and collaboration on this! Best regards, Raleigh Raleigh Gallina utak.com Book a Meeting With Me – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0671 P +1.888.UTAK.LAB F +1.661.567.0671 From: Cindy SERRAIN <c.serrain@eurobio-scientific.com> Sent: Monday, November 3, 2025 9:34 AM To: Support@UTAK <support@utak.com> Cc: Kevin Kopp <kevin@utak.com>; Marika CARRIERE <m.carriere@eurobio-scientific.com>; ACHAT EUROBIO <achat@eurobio-scientific.com>; Raleigh Gallina <rgallina@utak.com> Subject: RE: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed - Quote 5885 Dear Utak team I think it have a mistake Because the price of 2025 is 385,5USD. I can’t sell this product to the client at double the price they will never accept it. This is a client who will order regularly. Kind regards De : Support@UTAK <support@utak.com> Envoyé : vendredi 31 octobre 2025 16:44 À : Cindy SERRAIN <c.serrain@eurobio-scientific.com> Cc : Support@UTAK <support@utak.com>; Kevin Kopp <kevin@utak.com>; Marika CARRIERE <m.carriere@eurobio-scientific.com>; ACHAT EUROBIO <achat@eurobio-scientific.com>; Raleigh Gallina <rgallina@utak.com> Objet : RE: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed - Quote 5885 Hi Cindy, Thank you for reaching out to UTAK regarding your quote inquiry. Attached is the revised quote with pricing for the requested items. If you’d like to proceed with an order, please send a purchase order to support@utak.com with the desired products and quantities, and we’ll process it promptly. Please note: If you’d like to use your own FedEx or UPS shipping account, it must be clearly stated on the submitted purchase order. If no account is specified, the shipment will be made using UTAK’s account, and the charges will be added to the final invoice. Let us know if you have any questions. Have a wonderful day! Best regards, Fast-Track our Service! Always include your Customer Identification Number (CID#) in emails, orders, and any other communications with UTAK so we can assist you without delay. UTAK Support utak.com – 25020 Avenue Tibbitts Valencia, CA 91355 – P +1.888.UTAK.LAB F +1.661.567.0671 From: Cindy SERRAIN <c.serrain@eurobio-scientific.com> Sent: Friday, October 31, 2025 1:31 AM To: Raleigh Gallina <rgallina@utak.com> Cc: Support@UTAK <support@utak.com>; Kevin Kopp <kevin@utak.com>; Marika CARRIERE <m.carriere@eurobio-scientific.com>; ACHAT EUROBIO <achat@eurobio-scientific.com> Subject: RE: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed - Quote 5885 Dear Raleigh, Is it possible to have a quote for 4 kits of 5x3 ml and not 17x3ml ? Kind regards Cindy Serrain | Chef de produit c.serrain.serrain@eurobio-scientific.com | www.eurobio-scientific.com 7, avenue de Scandinavie Z.A. de Courtabœuf 91940 Les Ulis | France Portable : (+33) 6 65 28 35 66 | De : Raleigh Gallina <rgallina@utak.com> Envoyé : jeudi 30 octobre 2025 21:36 À : Cindy SERRAIN <c.serrain@eurobio-scientific.com> Cc : Support@UTAK <support@utak.com>; Kevin Kopp <kevin@utak.com>; Marika CARRIERE <m.carriere@eurobio-scientific.com>; ACHAT EUROBIO <achat@eurobio-scientific.com> Objet : FW: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed - Quote 5885 Some people who received this message don't often get email from rgallina@utak.com. Learn why this is important Dear Cindy: Please see the attached quote for your requested product. This quote includes a new custom part created to replace our discontinued stock item. The product has been designed using the most cost-effective packaging and is offered at our minimum purchase quantity of 50 mL per custom product. As requested, we maintained the same per-vial pricing as our previous stock item. While the total price for the custom configuration ($2,073.66) differs from the former stock pricing ($609.90 for a 5-pack), the cost per vial remains the same. Please review the attached quote and let us know if you have any questions or need any adjustments. Kind regards, Raleigh Raleigh Gallina utak.com Book a Meeting With Me – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0671 P +1.888.UTAK.LAB F +1.661.567.0671 From: Cindy SERRAIN <c.serrain@eurobio-scientific.com> Sent: Wednesday, October 29, 2025 6:59 AM To: Support@UTAK <support@utak.com>; Ishawtae Logan <ilogan@utak.com>; UTAK Orders <orders@utak.com> Cc: Marika CARRIERE <m.carriere@eurobio-scientific.com>; ACHAT EUROBIO <achat@eurobio-scientific.com> Subject: RE: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed Dear Team, We have a regular customer for this product and they have already placed an order. We cannot increase the price for 2025. Could you please supply the same product as reference 81820, but as a custom product, and at the same price? 1. Matrix : oral fluid 2. Form : frozen 3. Analytes and concentrations : same than 81820 4. Total volume per vial : 5x3ml 5. Number of vials per box : 4 box of 5x3ml 6. Any additional information We will order a volume of 50 mL. Kind regards Cindy Serrain | Chef de produit c.serrain.serrain@eurobio-scientific.com | www.eurobio-scientific.com 7, avenue de Scandinavie Z.A. de Courtabœuf 91940 Les Ulis | France Portable : (+33) 6 65 28 35 66 | De : Support@UTAK <support@utak.com> Envoyé : mercredi 22 octobre 2025 21:31 À : Marika CARRIERE <m.carriere@eurobio-scientific.com>; Ishawtae Logan <ilogan@utak.com>; Support@UTAK <support@utak.com>; UTAK Orders <orders@utak.com> Cc : ACHAT EUROBIO <achat@eurobio-scientific.com>; Cindy SERRAIN <c.serrain@eurobio-scientific.com> Objet : RE: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed Hello Marika, Thank you for your order request I am happy to assist you, Please know that item#81820 we currently only have 4 vials on hand, after these vials are gone we will no longer be manufacturing this item as a stock product. If you would like for us to proceed with the 4 vials we have left in inventory are you able to confirm how you would like to proceed. 1. Submit a revised purchase order reflecting the 4 remaining vials, which are priced at $77.10 each. 2. Complete the following so we can proceed with getting a quote created for item#81820. 1. Matrix 2. Form 3. Analytes and concentrations 4. Total volume per vial 5. Number of vials per box 6. Any additional information If you have any questions, please do not hesitate to contact us. Have an amazing week ahead! Thank you, **Going forward we are requesting all customers enter their UTAK Customer Identification Number in the subject line for all orders or inquires** Ishawtae Logan Customer Service Reps utak.com – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0669 P +1.888.UTAK.LAB F +1.661.294.9272 From: Marika CARRIERE <m.carriere@eurobio-scientific.com> Sent: Wednesday, October 22, 2025 5:39 AM To: Ishawtae Logan <ilogan@utak.com>; Support@UTAK <support@utak.com>; UTAK Orders <orders@utak.com> Cc: ACHAT EUROBIO <achat@eurobio-scientific.com>; Cindy SERRAIN <c.serrain@eurobio-scientific.com> Subject: ORDER EBS02510CDEA02565 / UTAK Dear Team, Please find enclosed our new order. We are looking forward to receiving your confirmation with the shipping date. Thank you to inform us of the expiry dates of all products before the shipment. Important information : From now all our orders have to be shipped with our FEDEX ACCOUNT : 423137762 Please also make sure to make appear our EORI Number : FR 414 488 171 00045 and the HS code for each references on the commercial invoice and packing list Please also make sure to provide us the commercial invoice and packing list once available, customs always ask us confirmation Many thanks for your cooperation Kind regards Marika Carrière | Assistante Achats et Approvisionnement m.carriere@eurobio-scientific.com | www.eurobio-scientific.com 7, avenue de Scandinavie Z.A. de Courtaboeuf 91940 les Ulis | France Fixe : (+33) 1 69 79 64 80 PROTECTION DES DONNEES PERSONNELLES . Nous vous informons que des données personnelles vous concernant, en particulier votre adresse e-mail et les données incluses dans vos messages, sont enregistrées dans nos fichiers. Ces données personnelles seront utilisées pour communiquer avec vous, et vous faire parvenir des informations relatives à nos produits ou nos services. Les données incluses dans vos réponses à nos messages seront également conservées et pourront être utilisées comme indiqué précédemment. Vous pouvez exercer vos droits d’accès à ces données, de rectification, de suppression ou d’opposition à leur utilisation en formulant votre demande et vos remarques par courrier à Eurobio Scientific, Service Protection des Données, 7 avenue de Scandinavie, ZA de Courtaboeuf, 91953 Les Ulis Cedex, France. PERSONAL DATA PROTECTION. We inform you that your personal data, in particular your e-mail address and data included in your messages, are stored in our files. Such personal data will be used to communicate with you, and send you information about our products or services. Data included in your answers to our messages will also be retained and may be used as indicated above. You can exercise your rights of access to this personal data, of rectification, cancellation or opposition to its use by sending your request and your remarks by mail to Eurobio Scientific, Data Protection Service, 7 avenue de Scandinavie, ZA of Courtaboeuf, 91953 Les Ulis Cedex, France. PROTECTION DES DONNEES PERSONNELLES . Nous vous informons que des données personnelles vous concernant, en particulier votre adresse e-mail et les données incluses dans vos messages, sont enregistrées dans nos fichiers. Ces données personnelles seront utilisées pour communiquer avec vous, et vous faire parvenir des informations relatives à nos produits ou nos services. Les données incluses dans vos réponses à nos messages seront également conservées et pourront être utilisées comme indiqué précédemment. Vous pouvez exercer vos droits d’accès à ces données, de rectification, de suppression ou d’opposition à leur utilisation en formulant votre demande et vos remarques par courrier à Eurobio Scientific, Service Protection des Données, 7 avenue de Scandinavie, ZA de Courtaboeuf, 91953 Les Ulis Cedex, France. PERSONAL DATA PROTECTION. We inform you that your personal data, in particular your e-mail address and data included in your messages, are stored in our files. Such personal data will be used to communicate with you, and send you information about our products or services. Data included in your answers to our messages will also be retained and may be used as indicated above. You can exercise your rights of access to this personal data, of rectification, cancellation or opposition to its use by sending your request and your remarks by mail to Eurobio Scientific, Data Protection Service, 7 avenue de Scandinavie, ZA of Courtaboeuf, 91953 Les Ulis Cedex, France. PROTECTION DES DONNEES PERSONNELLES . Nous vous informons que des données personnelles vous concernant, en particulier votre adresse e-mail et les données incluses dans vos messages, sont enregistrées dans nos fichiers. Ces données personnelles seront utilisées pour communiquer avec vous, et vous faire parvenir des informations relatives à nos produits ou nos services. Les données incluses dans vos réponses à nos messages seront également conservées et pourront être utilisées comme indiqué précédemment. Vous pouvez exercer vos droits d’accès à ces données, de rectification, de suppression ou d’opposition à leur utilisation en formulant votre demande et vos remarques par courrier à Eurobio Scientific, Service Protection des Données, 7 avenue de Scandinavie, ZA de Courtaboeuf, 91953 Les Ulis Cedex, France. PERSONAL DATA PROTECTION. We inform you that your personal data, in particular your e-mail address and data included in your messages, are stored in our files. Such personal data will be used to communicate with you, and send you information about our products or services. Data included in your answers to our messages will also be retained and may be used as indicated above. You can exercise your rights of access to this personal data, of rectification, cancellation or opposition to its use by sending your request and your remarks by mail to Eurobio Scientific, Data Protection Service, 7 avenue de Scandinavie, ZA of Courtaboeuf, 91953 Les Ulis Cedex, France.