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FOllow up on feedback about there past order
Nov 06, 2025 09:07 PM
Hi Daisy,
Thank you for sending this over — it’s very helpful in understanding your experience. I’m confident that moving forward, things will go smoothly between our teams.
I can see that our team didn’t fully grasp the request initially, and the analyte delay added to the challenge. Once an order has begun, accommodating changes can be tricky within our current process.
To help avoid similar issues in the future, we’ll want to ensure that all specific details — such as preferred vendors, the need for separate technicians, or other special requests — are captured during the quoting stage before the order is placed. No worries at all; I’m happy to work with you to make sure we include all of this in any future quotes.
Thank you again for your collaboration,