questions on baseline form
Email
Hi Chi,
Great questions, and to put you at ease there is no issues here. The date on the form is the date created and not shipped. Additionally the 10 days is more of a desire on our end than a r...
Did not receive baseline form in shipment
Email
Hey Chi,
Apologies this was left out, please find attached form. Let me know if you have any questions.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Va...
Great question!
You are only going to get 1 sample, and that sample will be a 10mL vial. The 10 you see on the sales order represent the amount of mL the sample will be and not the number of sampl...
FOllow up on feedback about there past order
Email
Completed
Hi Daisy,
Thank you for sending this over — it’s very helpful in understanding your experience. I’m confident that moving forward, things will go smoothly between our teams.
I can see that our t...
Sending document saying cals and QC made by different techs.
Email
Completed
It’s me again!
Attached is your technical letter stating that the Cals were manufactured by a separate technician than the QC’s. Please let me know if you have any questions.
Thank you,
resending quote for level 8 cal
Email
Completed
Hello,
Attached is a copy of the quote for just the level 8. Let me know if you receive this one.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia...
QBR action item follow up
Email
Completed
Hi Daisy and Chi,
It was great connecting with you this morning. I really appreciate all the feedback and insights you shared with me and look forward to working with you. I am attaching some inf...
Sending Peth cal 8 quote
Email
Completed
Hi Chi-Tang,
I look forward to connecting with you a little later this morning. Our team finished up your quote for just the level 8 and I wanted to send it over. To get this product please place...
Had confusion over needs so we hopped on a call. They only need to order cal level 8 which is the peth negative level at this time. They left it off their last order. Having quote updated for this ...
Peth quote back and forth
Email
Completed
Hi Chi-Tang,
Can you call me when you have a moment? My direct line is 661-567-0667. I think I may not be understanding what you are looking for and want to ensure we can resolve this. It may be...
RE: Utak PO# 0014378856 CANCELLED - CID#100923
Email
Completed
Hi Chi-Tang,
We would want the PO for the whole set, everything you want to order.
The way our process works is once we have your order placed, our team will determine how many mL of blood we ...
552 order conversation
Email
Completed
Hi Chi-Tang,
We would need the complete PO submitted in order to send the sample. It is once the order is placed for the full amount of product you want, that our team then makes the sample and se...
Quote 5552 sent with updated expiration
Email
Completed
Hi Chi-Tang,
It’s me again! Attached is your updated quote extending expiration till the end of November. If you are going to be wanting any of the blood we use as the starting pool, now is the t...
quote 5552, EXP needs extended for reorder
Email
Completed
Hi Chi-tang,
Sure thing! I reached out to our team to get this extended and will send it back your way once completed.
Thank You,
peth blank matrix back and forth
Email
Completed
The stock whole blood is made in the same way the starting pool of your QC was made. Since Peth is found in many of our whole blood samples, when ordering this item I recommend you add a line item fo...
Asking for starting pool of their custom QC
Email
Completed
Hi Chi-tang,
We no longer have any of the starting pool available. If you can share a little what you are looking for I can see how we can help. We have our stock blank whole blood, and we can do...
Meeting communication
Email
Completed
Hi Chi-tang,
Thank you for booking, I am looking forward to connecting with you and Dr. Daisy 😊
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, C...
Customer scheduled QBR via calendly
Email
Completed
Customer booked a meeting via calendly
UTAK Labs- Scheduling Our Quarterly Business Review (CID:100923)
Email
Completed
Hi Faraz,
I hope you’re doing well! It’s hard to believe another quarter has flown by. I’d love to set up some time for our Quarterly Business Review so we can catch up and look ahead together.
...
Hello from UTAK: I’m Your New Account Manager
Email
Completed
Hello Chi-Tang
I’m Andrew Hartmann, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with U...
Added contact: FARAZ RASHID
Contact Management
Completed
Added new contact: FARAZ RASHID, Email: rashid2@hfhs.org, Phone: (313) 876-9940
Added contact: Chi-Tang Chen
Contact Management
Completed
Added new contact: Chi-Tang Chen, Title: Scientist-Lab Assay Development, Email: cchen5@hfhs.org, Phone: (313) 651-1321