Email
RE: FedEx Support Ticket C-210867132 Ref-12381 for Tracking Number 418359284160
Nov 07, 2025 10:46 PM
Hi Mariusz,
Happy Friday!
Thank you for sharing your feedback and for taking the time to explain the challenges you’ve experienced with FedEx shipments. We truly appreciate your patience and continued collaboration as we’ve worked through these issues together.
After some internal discussion, we’re happy to move forward with your request to transition back to DHL for future orders. To make sure everything runs smoothly, we’ll just need to follow these steps:
• We’ll provide you with the box dimensions and weight, along with the product descriptions required for the commercial invoice.
• Since DHL will generate both the air waybill and commercial invoice, they’ll need this information before the shipment is scheduled.
• Shipments will go out using your DHL account, under EXW Incoterms.
We’re hopeful this change will help ensure a more reliable shipping experience for both of us. Please let us know once your DHL account is ready for use, and we’ll coordinate the next shipment details accordingly.
Thanks again, Mariusz - we really value your partnership and look forward to smoother deliveries ahead!
Warm regards,
Raleigh