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Sending samples of lead QC trying to win the business back
Sep 15, 2025 01:21 PM
We lost his lead business due to multiple lots in a row having vial to vial variability. They switched to a competing product and that has been working well for them. Sending samples of our new lot to see if it is better performing and trying to get them to switch back.
Hi Wayne,
Happy Monday! Glad to hear you recently passed inspection, always a relief once the audit is over.
We will get new samples sent out to your attention this week. I would love your feedback once you have run them.
Thank you,
Andrew Hartmann
Business Development Manager
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25020 Avenue Tibbitts
Valencia, CA 91355
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D +1.661.567.0667
P +1.888.UTAK.LAB
F +1.661.294.9272
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Book a Meeting with Me
https://calendly.com/ahartmann-utak/30min
utak.com
From: Wilhelm, Wayne <WWilhelm@stlouiscountymo.gov>
Sent: Monday, September 15, 2025 8:07 AM
To: Andrew Hartmann <ahartmann@utak.com>
Subject: RE: UTAK Labs check in
Andrew,
Environmental Health Laboratories would like a sample of UTAK low and/or mid level control material.
Alternate vendor has worked satisfactorily. Lab recently passed its CLIA audit.
Wayne Wilhelm
Laboratory Supervisor, Department of Public Health
Saint Louis County
6121 North Hanley Road
Berkeley, MO 63134
OFC: 314.615.6833
stlouiscountymo.gov
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