BOSTON MEDICAL CENTER

Customer ID: 004955

Edit Customer Back to Customers
Customer Information

Not specified

Healthcare Systems and Hospitals

Current/In-Business

Not specified

House Account

7/10

$0.00

September 2025

Activity Summary

October 30, 2025

Not scheduled

11

Activities

1

Quotes
Quick Actions
Log Activity Create Quote Schedule QBR
AI Insights
LLM-generated; verify before action. Refresh
Health 7/10 Last contact Oct 30, 2025 11 activities 1 quotes 0 QBRs
Insights
  • ✅The health score of 7/10 indicates a stable relationship but with room for improvement.
  • ✅Recent activities are primarily centered around feedback requests and quote-related communications.
  • ✅Email communication is the primary mode of interaction, with multiple contacts involved.
Risks
⚠️Despite frequent contact, the total value remains at $0.00, suggesting potential issues in converting interest into sales.
⚠️Repetitive feedback requests on the same day may indicate potential dissatisfaction or communication inefficiency.
⚠️The last interaction being on the same day as multiple emails could lead to communication fatigue.
Opportunities
📈There's potential to improve the health score by addressing feedback effectively and ensuring it leads to actionable outcomes.
📈Engaging with multiple contacts from the client could help in understanding diverse needs and increasing the likelihood of conversion.
📈The recent quote sent for $4300.0 could be an opportunity to establish a financial relationship if followed up effectively.
Contacts
Graziella Haddad

graziella.haddad@bmc.org

Recent Activities
Log Activity
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
2025-10-30 22:34
View Edit
Dear BOSTON MEDICAL CENTER, I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. After a...
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
2025-10-30 22:34
View Edit
Dear BOSTON MEDICAL CENTER, I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. After a...
Added contact: Graziella Haddad
Contact Management Completed
2025-10-30 22:28
View Edit
Added new contact: Graziella Haddad, Email: graziella.haddad@bmc.org
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
2025-10-30 22:28
View Edit
Dear BOSTON MEDICAL CENTER, I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. After a...
QC cutoffs confirmation - Williams, Carla <Carla.Williams@bmc.org>
Follow-up
2025-10-02 09:13
View Edit
Hi Carla, Thanks for the details. I reached out to our quoting team, and to proceed they need your confirmation that the proposed targets relative to your negative cutoffs will work. Based on your ...
Quote Request - 'Williams, Carla' <Carla.Williams@bmc.org>
Email
2025-09-18 11:15
View Edit
Hi Carla, Perfect—thanks for the clear details. I’ve passed everything to our quoting team and asked them to build your custom QC quote as follows: • Matrix/Form: Urine, Frozen (~18-month shelf li...
QBR Invite Sent - TWLAU@BU.EDU
Email
2025-09-16 09:46
View Edit
Hi Tim, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you thro...
QBR Invite Sent - psterlin@bu.edu
Email
2025-09-16 09:42
View Edit
Hi Patrica We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you th...
QBR Invite Sent - 'Lisa.Zenkin@bmc.org'
Email
2025-09-16 09:41
View Edit
Hi Lisa, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you thr...
QBR Invite Sent - 'kenneth.bullock@bmc.org'
Email
2025-09-16 09:39
View Edit
Hi Kenneth, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you ...
Quote Request - Williams, Carla <Carla.Williams@bmc.org>
Email
2025-09-16 09:10
View Edit
Hi Carla, Thanks so much for reaching out with your request and for sharing the cutoff details — that’s a big help! I’d love to get your custom Toxicology QC quote moving quickly, and here’s what I...
Quotes
New Quote
Open Quotes
1
Total Value
$4300
Weighted Value
$0
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
6071 ! $4300.00 Sent 30% 2025-12-19 2026-03-19 Expiring
Quote Intelligence Summary:
High Confidence (70%+)
0
Medium Confidence (40-70%)
0
Low Confidence (<40%)
1
QBRs
Schedule QBR

No QBRs scheduled.