Lilly Reid - December 11
VIEW RECORDING - 16 mins (No highlights): https://fathom.video/share/y96rHqSTaBF721dzvzP5HrX6Qf6pUKjZ
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0:00 - Andrew Hartmann (UTAK Laboratories)
On mute. Hey, go...
Hi Karen,
Your request is received and sent for processing. We will update the QTY as requested and get it back to you once completed.
Thank you,
Andrew Hartmann
Business Development Manage...
Peth RUsh- even better lead time relayed
Email
Completed
Hi Karen,
I can confirm that is not correct. Our orders team relays ETA based on the lead time that was quoted.
However, I can also confirm what I previously reported is now incorrect as well. ...
Type C feedback on rush
Email
Completed
That is excellent news.
Thank you so much for a quick TAT!
Update them if Peth is shiping Wednesday or not
Email
Completed
Due Oct 15, 2025
Hi Karen,
Thanks for confirming regarding the dilutions. Barring any unforeseen set backs we are anticipating this to ship out by next week Wednesday for estimated delivery to you on Thursday. If...
Peth dilution is aproved to proceed
Call
Completed
Called to confirm the customer is OK with large dilution for low levels. Karen has approved us to proceed.
Reply to rush update
Email
Completed
Wow, impressive, thanks!
________________________________________
From: Andrew Hartmann <ahartmann@utak.com>
Sent: Friday, October 3, 2025 4:52 PM
To: Bolhuis, Karen D. <Karen.Bolhuis@corewellheal...
Matrix sample rush date communicated
Email
Completed
You had mentioned a Christmas Miracle… I think it may be happening. I already heard from the team, your matrix sample will ship by Wednesday for Thursday delivery. Its possible it may even go out o...
Replied to rush email
Email
Completed
Great, thank you very much for the update.
Have a good weekend yourself!
Karen
________________________________________
PO received for Peth, working on rush
Email
Completed
Hi Karen,
I confirmed with the team this PO is received and in que for processing. You should get an order confirmation later today.
Wheels are turning behind the scenes on the rush request and...
Customer will need to be kept updated as order progresses
Email
Completed
Sounds good. Any communication is greatly appreciated, so I can keep the upline informed.
Karen
Peth RUSH requested- working on process
Email
Completed
Due Oct 07, 2025
Nope, orders and me are all that is needed and we will take it from there.
Just an FYI it will probably take me 2-3 days after submitted to have a more concrete update but I’ll get back to you as s...
PETH 10-15% discount offer was succesful
Email
Completed
Hi Karen,
What an awesome update. I flagged this for our quoting team to apply the discount and get that back to you ASAP.
I cant do anything in the way of getting this rushed until we have you...
Reply to discount offer- unsuccesful
Email
Completed
Hi Karen,
I hope you had some enjoyable time OOO. Sounds like work is keeping you busy now that you are back. Appreciate the update, please do keep us posted. I can’t remember if I sent you ar...
2nd attempt 2nd site QBR trying to book them
Follow-up
Completed
Due Oct 14, 2025
Hi Shelby,
I wanted to circle back with you on this request. I was recently assigned as the account manager for Corewell, and understand you are in transition with Quest. I am eager to connect to...
quote 5693 follow up and discount offer
Follow-up
Completed
Hi Carol,
I wanted to circle back with you on this quote to see if you had any updates on your plans? Any reply is appreciated!
We have a little extra capacity in our manufacturing department a...
3rd and final attempt to schedule QBR with Robin- sending survey questions
Email
Completed
Hi Robin,
I realize things may be busy on your end, but your feedback is extremely valuable to us. Before we wrap up outreach, I wanted to check one last time to see if you’d be open to a brief co...
QUote 5693 follow up
Email
Completed
Hi Carol,
I hope summer has treated you well. I wanted to follow up with you on this quote we sent for a customer versions of our DAU IA 5. I was curious if you have made a decision one way or th...
Added contact: CAROL COOPER
Contact Management
Completed
Added new contact: CAROL COOPER, Email: carol.cooper@corewellhealth.org
Offering discount on Peth
Email
Completed
Hi Karen,
I shared your feedback on the Peth quote with our team and we were wondering how far off we were in pricing from what you expected? If we could get you a 10-15% discount, would that clos...