DEPARTMENT OF JUSTICE (TOXICOLOGY LABORATORY)

Customer ID: 101423

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Customer Information

Not specified

Not specified

Unknown

Not specified

Raleigh

10/10

$15066.00

August 2025

Activity Summary

October 02, 2025

September 30, 2025

5

Activities

2

Quotes
Quick Actions
Log Activity Create Quote Schedule QBR
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Oct 02, 2025 5 activities 2 quotes 1 QBRs Value $15066
Insights
  • ✅The Department of Justice Toxicology Laboratory has a perfect health score, indicating strong engagement and satisfaction.
  • ✅Recent activities primarily involve scheduling and rescheduling of Quarterly Business Reviews (QBR), suggesting a focus on maintaining regular communication and alignment.
  • ✅Two recent quotes were accepted in August 2025, demonstrating active procurement and engagement with the services provided.
Risks
⚠️Despite the high health score, the repeated attempts to schedule QBRs could indicate potential scheduling challenges or miscommunications.
⚠️There is a lack of recent interaction beyond QBR scheduling, which may lead to missed opportunities for deeper engagement or support.
Opportunities
📈Strengthen the relationship by ensuring more consistent and proactive communication outside of scheduled QBRs.
📈Explore additional service offerings or value-adds that could be proposed during the upcoming QBR to expand the partnership and increase total value.
📈Address any scheduling challenges by proposing more flexible or alternative methods for QBRs to accommodate the client's schedule.
Contacts

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Recent Activities
Log Activity
QBR Rescheduling - 'Nathan Sato' <Nathan.Sato@doj.ca.gov>
Email
2025-10-02 09:15
View Edit
Hi Nate, No problem—thanks for the heads-up. I’m available next week. A few PT options: • Tue, Oct 7: 9:00–9:30 AM or 10:00–10:30 AM • Wed, Oct 8: 1:30–2:00 PM • Thu, Oct 9: 9:00–9:30 AM or 10...
2nd QBR Booking Attempt - Nathan Sato <nathan.sato@doj.ca.gov>
Email
2025-09-24 13:56
View Edit
Hello Nathan, I’m Quinton Reed, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK...
2nd QBR Booking Attempt - Joshua.McArthur@fairview.org <joshua.mcarthur@fairview.org>
Email
2025-09-24 13:49
View Edit
Hi Joshua, I’m Quinton Reed, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK so...
2nd Booking QBR Attempt -Hanna Tefera <hanna.tefera@doj.ca.gov>
Email
2025-09-24 13:47
View Edit
Hello Hanna, I’m Quinton Reed, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK ...
Scheduling Our Quarterly Business Review (CID: 101423)
Email Due Sep 30, 2025
2025-09-02 14:34
View Edit
Hi DOJ Team, I hope you’re doing well! Hard to believe another quarter has flown by. I’d love to set aside some time for our Quarterly Business Review so we can catch up and plan ahead together. ...
Quotes
New Quote
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5585 $6872.00 Accepted — 2025-08-01 2025-10-30 —
5584 $8194.00 Accepted — 2025-08-01 2025-10-30 —
QBRs
Schedule QBR
Quarter Scheduled Status Completed Customer Sat
Q3 2025 2025-10-02 Cancelled - - Edit