FDLE CRIME LABORATORY

Customer ID: 052000

Edit Customer Back to Customers
Customer Information

Not specified

Government and Law Enforcement

Current/In-Business

Not specified

Raleigh

7/10

$2949.42

August 2025

Activity Summary

November 03, 2025

Not scheduled


13

Activities

3

Quotes
AI Insights
LLM-generated; verify before action. Refresh
Health 7/10 Last contact Nov 03, 2025 13 activities 3 quotes 0 QBRs Value $2949
Insights
  • The customer has a high win rate of 100% with one successful quote.
  • Raleigh has effectively managed and closed a significant deal valued at $2,949.42.
  • There is consistent engagement with recent activities including multiple emails and a follow-up.
Risks
⚠️The health score is moderate at 7/10, indicating some room for improvement.
⚠️No quarterly business reviews (QBRs) have been conducted, which might affect long-term relationship building.
Opportunities
📈Two open pipeline quotes managed by Andrew total $1,322.00, presenting a chance for conversion and revenue growth.
📈Increased engagement with the customer through a QBR could enhance customer satisfaction and loyalty.
Contacts
Barbara Opper

BarbaraOpper@fdle.state.fl.us

Recent Activities
Log Activity
How to update our email on file
Email
2025-11-03 14:57
View Edit
Thanks Barbara, I’ll have our team follow up on this and try to get it changed. I also touched base with the team and if PO’s are sent to Christina she will forward them on for processing. Thank ...
5830 order is placed- reports we missed PO sent in on 10/13
Email Completed
2025-10-31 16:28
View Edit
Hi Barbara, Thank you for sending over this PO, I too am glad I followed up. Christina is still with us, but perhaps there is a better email we can update this to. Adding in our team @Support@UTA...
UTAK open quote follow up 5830
Follow-up Completed
2025-10-31 15:25
View Edit
Hi Barbara, I hope you are having a happy Fri-Yeah! I wanted to touch base with you on the quote we sent for the blank blood order. We hadn’t seen the PO come in yet and wanted to touch base to s...
Added contact: Barbara Opper
Contact Management Completed
2025-10-14 16:40
View Edit
Added new contact: Barbara Opper, Email: BarbaraOpper@fdle.state.fl.us
RE: Orlando FDLE QUOTE - CID: 052000 - Quote #5830
Email
2025-10-14 16:40
View Edit
Can I get an updated quote.
RE: Orlando FDLE QUOTE - CID: 052000 - Quote #5830
Email
2025-10-14 16:40
View Edit
Hi Barbara, Thank you for reaching out to UTAK regarding your quote inquiry. Attached is the quote with pricing for the requested items. If you’d like to proceed with an order, please send a purchas...
2nd QBR Booking Attempt - 'TimariaFord@fdle.state.fl.us'
Email
2025-09-25 09:34
View Edit
Hello, I’m Quinton Reed, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK so far...
2nd QBR Booking Attempt - sabrinasnyder@fdle.state.fl.us
Email
2025-09-25 09:33
View Edit
Hello, I’m Quinton Reed, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK so far...
2nd QBR Booking Attempt - dennissiewert@fdle.state.fl.us
Email
2025-09-25 09:31
View Edit
Hi Dennis, I’m Quinton Reed, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK so ...
2nd QBR Booking Attempt - JoseRamirez2@fdle.state.fl.us <joseramirez2@fdle.state.fl.us>
Email
2025-09-25 09:30
View Edit
Hi Jose, I’m Quinton Reed, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK so f...
2nd QBR Booking Attempt - kelly.bugden@fdle.state.fl.us
Email
2025-09-25 09:25
View Edit
Hi Kelly, I’m Quinton Reed, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK so ...
2nd QBR Booking Attempt - Drayton, Brittney <brittneydrayton@fdle.state.fl.us>
Email
2025-09-24 15:57
View Edit
Hi Brittney, I’m Quinton Reed, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK s...
Scheduling Our Quarterly Business Review (CID:052000)
Email
2025-09-02 22:45
View Edit
Hi FDLE Crime Laboratory Team I hope you’re doing well! Hard to believe another quarter has flown by. I’d love to set aside some time for our Quarterly Business Review so we can catch up and plan a...
Open Quotes
2
Total Value
$1322
Weighted Value
$0
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
6034 ! $728.00 Sent 30% 2025-12-10 2026-03-10 Expiring
6033 ! $594.00 Sent 30% 2025-12-10 2025-12-31 Expiring
5830 $2949.42 Accepted 2025-10-14 2026-01-12
Quote Intelligence Summary:
High Confidence (70%+)
0
Medium Confidence (40-70%)
0
Low Confidence (<40%)
2

No QBRs scheduled.