VIRGINIA DEPARTMENT OF FORENSIC SCIENCE

Customer ID: 012660

Edit Customer Back to Customers
Customer Information

Not specified

Government and Law Enforcement

Current/In-Business

Not specified

Raleigh

10/10

$13583.77

August 2025

Activity Summary

November 13, 2025

September 30, 2025


20

Activities

4

Quotes
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Nov 13, 2025 20 activities 4 quotes 1 QBRs Value $13584
Insights
  • Customer has a perfect health score, indicating high satisfaction and reliability.
  • Recent activities show active engagement, particularly around quote follow-ups and order confirmations.
  • The customer regularly accepts quotes, with three accepted since August, showing a steady purchasing pattern.
Risks
⚠️No immediate risks are apparent given the high health score and recent order activity.
⚠️The rejection of a recent quote ($3535.4) suggests potential dissatisfaction with pricing or product for that specific quote.
Opportunities
📈Continue to nurture the relationship through regular follow-ups and personalized communication, as seen with the addition of new contacts.
📈Explore reasons behind the rejected quote to adjust future offerings or pricing strategies.
📈Leverage the established trust to introduce new products or services that align with the customer's needs.
Contacts
Kevin Schneider

kevin.schneider@dfs.virginia.gov

Paige Riley Carrier

Paige.Riley-Carrier@dfs.virginia.gov

Recent Activities
Log Activity
5815 order is received
Email
2025-11-13 21:23
View Edit
Hi Kevin, Thanks for this update and order. Adding in our team @Support@UTAKfor processing. You should get confirmation within 1 business day. Orders team- See attached PO for processing. Ple...
quote 5815 follow up
Email Completed
2025-11-10 22:36
View Edit
Happy Monday Kevin, I hope you had a great weekend. I wanted to circle back on this quote as last we messaged we were anticipating the order around now. Just wanted to see if all is on track stil...
5801 wont be ordered
Email Completed
2025-10-23 19:30
View Edit
Hi Paige, Thank you for this update! We will go ahead and close this out on our end. Do you have any insights as to why this is not being ordered? We appreciate any feedback you can share as i...
5815 will be ordered in November
Email Completed
2025-10-23 19:19
View Edit
Hi Kevin, Thanks for the update! I hope you enjoy your time out of office 😊 Regards, Andrew Hartmann Business Development Manager – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661...
UTAK quote follow up- 5801
Email Completed
2025-10-23 19:10
View Edit
Hi Paige, I hope the start of pumpkin spice season is treating you well. I wanted to reach out to see if you had any questions or concerns on the attached quote we sent for blank whole blood? If ...
Added contact: Paige Riley Carrier
Contact Management Completed
2025-10-23 19:08
View Edit
Added new contact: Paige Riley Carrier, Email: Paige.Riley-Carrier@dfs.virginia.gov
UTAK quote follow up- 5815
Email Completed
2025-10-23 19:07
View Edit
Hey Kevin, I hope you are well. I wanted to reach out to you regarding the attached quote we recently sent to see if you had any questions or concerns? If you could provide an update on your plan...
Added contact: Kevin Schneider
Contact Management Completed
2025-10-23 19:06
View Edit
Added new contact: Kevin Schneider, Email: kevin.schneider@dfs.virginia.gov
RE: Quote Request - CID: 012660 - Quote #5815
Email
2025-10-10 22:14
View Edit
Hi Kevin, I’ve attached your quote for review — thank you so much for working with us again! Levels 1–3 are reorders, and Level 4 reflects a new part revision (V4 to V5) due to a pack size chang...
RE: Quote Request - CID: 012660 - Quote #5815
Email
2025-10-10 22:13
View Edit
Good Morning, Could I please request a quote for a set of controls similar to the attached quote with a pack size of 50 x 1mL for all levels (1-4)? (I believe 50mL is the minimum now for a custom p...
RE: CID#012660 FW: Price Request - Quote 5801
Email
2025-10-07 22:31
View Edit
Hi Paige, Thank you for reaching out to UTAK regarding your quote inquiry. Attached is the quote with pricing for the requested items. If you’d like to proceed with an order, please send a purchase ...
RE: Price Request
Email
2025-10-07 18:50
View Edit
Hi Paige, Thank you for sharing these details. I have checked with our quoting team to get the status of your quote. I will provide an update once I have one. Best, Raleigh
RE: Price Request
Email
2025-10-07 18:47
View Edit
Good morning Paige, Apologies, as Quinton is no longer with UTAK, but I’m happy to assist. I’ve asked our quoting team to prepare a formal quote for 2 bottles of 44600-WB(F), ideally from two diffe...
RE: Price Request
Email
2025-10-07 18:47
View Edit
Hi Raleigh, Thank you for the update and for starting the quote process. Here is the information you requested for confirmation: Customer Name: Rebecca Wagner (my supervisor, who is also copied ...
RE: Price Request
Email
2025-10-07 18:46
View Edit
Hi Quinton, Thank you for the fast response and information! Would you please provide us a formal quote for 2 bottles of 44600-WB(F)? We would like for them to be from 2 different lots, is that po...
RE: Price Request
Email
2025-10-07 18:46
View Edit
Hi Quinton, Just following up! Would you please provide us a quote for 2 bottles of 44600-WB(F)? We would like for them to be from 2 different lots, if that is possible. Also, as you mentioned, we...
2nd QBR Booking Attempt - sharon.flowers@dfs.virginia.gov
Email
2025-09-30 15:50
View Edit
Hi Sharon, I hope the start of fall has treated you well! My name is Quinton, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet ...
2nd QBR Booking Attempt - 'TERI.MCINTOSH@DFS.VIRGINIA.GOV'
Email
2025-09-30 08:49
View Edit
Hey Teri, I hope the start of fall has treated you well! My name is Quinton, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet t...
2nd QBR Booking Attempt - 'MARSHA.KELLEY@DFS.VIRGINIA.GOV'
Email
2025-09-30 08:48
View Edit
Hi Marsha, I hope the start of fall has treated you well! My name is Quinton, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet ...
2nd QBR Booking Attempt - linda.jackson@dfs.virginia.gov
Email
2025-09-30 08:47
View Edit
Hi Linda, I hope the start of fall has treated you well! My name is Quinton, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet t...
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5815 $6560.24 Accepted 2025-10-10 2026-01-08
5801 $3535.40 Rejected 2025-10-07 2025-12-31
5543 $6807.53 Accepted 2025-09-05 2025-12-04
5667 $216.00 Accepted 2025-08-26 2025-11-24
Quarter Scheduled Status Completed Customer Sat
Q3 2025 2025-10-03 Scheduled - - Edit