EMPIRE CITY LABORATORIES INC

Customer ID: 100315

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Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

10/10

$0.00

September 2025

Activity Summary

October 16, 2025

Not scheduled

4

Activities

0

Quotes
Quick Actions
Log Activity Create Quote Schedule QBR
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Oct 16, 2025 4 activities 0 quotes 0 QBRs
Insights
  • ✅EMPIRE CITY LABORATORIES INC maintains a perfect health score of 10/10, indicating strong engagement or satisfaction.
  • ✅Recent communications focus on shelf-life extension requests, suggesting current product usage and potential need for inventory management.
  • ✅A new contact, Faiza Shah, was added, highlighting potential changes or expansions in their team.
Risks
⚠️The total value remains at $0.00, which may indicate no recent purchases or transactions.
⚠️Lack of recent quotes suggests potential disengagement or satisfaction with current suppliers.
Opportunities
📈The introduction of a new account manager presents an opportunity to strengthen relationships and explore customer needs.
📈Addressing the customer's shelf-life extension inquiries promptly could lead to increased trust and potential future sales.
Contacts
FAIZA SHAH

Lab Director

faiza.shah@empirecitylabs.com

Recent Activities
Log Activity
RE: Request for Shelf-Life Extension – HR Trace Element Serum Control Lot #D3368
Email
2025-10-16 20:59
View Edit
Hi Faiza, Our team reviewed and we are not able to offer a proactive extension on the expiration date in this case. What we can offer is a retroactive extension. If you run the product past expir...
request for exp extension
Email Completed
2025-10-16 17:50
View Edit
Hi Faiza, Thank you for reaching out for support. I sent this request to our technical team and am awaiting a reply. I’ll let you know what they say. Please feel free to follow up in a few days ...
Added contact: FAIZA SHAH
Contact Management Completed
2025-10-15 21:11
View Edit
Added new contact: FAIZA SHAH, Title: Lab Director, Email: faiza.shah@empirecitylabs.com
Hello from UTAK: I’m Your New Account Manager
Email Completed
2025-10-15 21:11
View Edit
Hello Faiza, I’m Andrew Hartmann, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTA...
Quotes
New Quote
No quotes for this customer.
QBRs
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No QBRs scheduled.