ILLINOIS STATE POLICE

Customer ID: 19651

Edit Customer Back to Customers
Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

9/10

$1665.00

September 2025

Activity Summary

December 04, 2025

Not scheduled

4

Activities

1

Quotes
Quick Actions
Log Activity Create Quote Schedule QBR
AI Insights
LLM-generated; verify before action. Refresh
Health 9/10 Last contact Dec 04, 2025 4 activities 1 quotes 0 QBRs Value $1665
Insights
  • ✅The customer has a high health score of 9/10, indicating strong satisfaction and engagement.
  • ✅The customer has a perfect win rate of 100%, having accepted the only quote provided.
  • ✅Recent activities are primarily email-based, suggesting a focus on digital communication.
Risks
⚠️There is no open pipeline, which may indicate a lack of ongoing projects or future opportunities in the pipeline.
⚠️No QBRs have been conducted, which might imply limited strategic alignment or review of the account.
Opportunities
📈The high customer value of $1,665 from a single quote suggests potential for upselling or cross-selling.
📈The account is managed as a House Account, offering an opportunity for more personalized attention to further strengthen the relationship.
📈Engaging in QBRs could reveal additional needs or opportunities for collaboration.
Contacts
CASEY CRAVEN

Forensic Scientist

Casey.Craven@Illinois.gov

Recent Activities
Log Activity
blood quote requested
Email
2025-12-04 15:52
View Edit
Sounds like a plan Casey, I have submitted this request to our quoting team and we will send it over once completed. We have had a ton of quote request this week so it may take 1-3 business days t...
RE: Whole blood quote - Illinois State Police
Email
2025-12-01 18:39
View Edit
Hey Casey, How was your holiday weekend? I had some leftover pecan pie for breakfast. So thankful for all the left overs 😊 Pricing on our blood is below. I included 2025 and 2026 pricing since i...
Hello from UTAK: I’m Your New Account Manager
Email Completed
2025-10-07 18:46
View Edit
Hello Casey I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK so far - what’s working ...
Added contact: CASEY CRAVEN
Contact Management Completed
2025-10-07 18:45
View Edit
Added new contact: CASEY CRAVEN, Title: Forensic Scientist, Email: Casey.Craven@Illinois.gov
Quotes
New Quote
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
6009 $1665.00 Accepted — 2025-12-04 2025-12-31 —
QBRs
Schedule QBR

No QBRs scheduled.