JOHNS HOPKINS ENTERPRISE

Customer ID: 21200

Edit Customer Back to Customers
Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

10/10

$0.00

September 2025

Activity Summary

December 02, 2025

Not scheduled


20

Activities

2

Quotes
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Dec 02, 2025 20 activities 2 quotes 2 QBRs
Insights
  • The health score of 10/10 indicates a strong relationship or satisfaction level with the organization.
  • The customer has shown interest in blood products, as evidenced by recent requests for quotes and pricing information.
  • There is a competitive pricing concern, as noted by the customer's mention of obtaining synthetic serum at a lower cost from another source.
Risks
⚠️The customer has previously rejected a quote, suggesting price sensitivity which could lead to potential loss of business if not addressed.
⚠️There is no total value recorded, indicating potential issues with converting interest into sales.
Opportunities
📈A recent formal quote request suggests an active interest in purchasing, presenting an opportunity to close a sale.
📈Addressing the customer's pricing concerns with competitive offers or added value could enhance customer retention and conversion.
📈Continuous follow-up and personalized engagement by the account manager can strengthen the relationship and improve the likelihood of future sales.
Contacts
ABED PABLO

apablo1@jhu.edu

AUTUMN BREAUD

DEPT. OF PATHOLOGY

abreaud1@jhmi.edu

BETH FRIEDEL

PURCHASING AGENT

(410)550-3331

CINDY MORGAN RIGHIMI

LEAD TECH, CORE LAB

cmorgan@jhmi.edu

DR. MARK MARZINKE

ASSISTANT PROFESSOR DEPT OF PATHOLOGY AND MEDICINE

mmarzin1@jhmi.edu

FAYE PAGAL

fpagal2@jhmi.edu

JAMIE CARTER

jcarte36@jhmi.edu

LINDSAY KRYSZAK

LKRYSZAK@JHMI.EDU

MARTIN ABRAMS

2025 FL LOCATION CONTACT LEAD MEDICAL LABORATORY TECHNOLOGIST

Mabram31@jh.edu

PAM JARRAR

CLINICAL LAB SUPERVISOR

(410)614-5514

SONDRA CONWAY

sconway1@jhmi.edu

Sondra Mitchell

Chemistry Quality Control Technologist

sconway1@jhmi.edu

SONDRA MITCHELL (CONWAY)

QC LEAD TECHNOLOGIST

sconway1@jhmi.edu

WILLIAM CLARKE

ASSOCIATE PROFESSOR OF PATHOLOGY

wclarke@jhmi.edu

Recent Activities
Log Activity
Formal quote needed for blood
Email
2025-12-02 20:56
View Edit
Hi Faye, Sure thing! We have seen this into our quoting team and will return the formal quote once completed. It should only take a day or so. Thank you, Andrew Hartmann Business Developme...
blood pricing request
Email
2025-11-20 21:37
View Edit
Hi Faye, Your pricing for the blank blood is in the table below. Let me know if you require a formal written quote otherwise you are free to place the order when ready. Christine moved to Europe ...
Where he got 1000ml of synthetic serum for same cost as our 100mL
Email Completed
2025-10-13 20:38
View Edit
Thanks Martin! Andrew Hartmann Business Development Manager – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0667 P +1.888.UTAK.LAB F +1.661.294.9272 – Book a Meeting with Me ...
5638 lost to pricing
Email Completed
2025-10-13 20:27
View Edit
Put it that way, I can’t say I wouldn’t have done the same thing. I appreciate the feedback Martin! I’m curious who you got it from? If you could share the supplier or a link to the part I would ...
QUote 5638 follow up
Follow-up Completed
2025-10-13 19:06
View Edit
Hi Martin, I hope the start of pumpkin spice season is treating you well! I wanted to circle back as I noticed the SMx serum had not been ordered. Any updates if you plan to order or not? Bonu...
RE: Jamie Carter and Raleigh Gallina
Email
2025-10-08 22:12
View Edit
Hello, Thank you for understanding, I scheduled for tomorrow at 12:30pm. Thank you, Jamie Carter
RE: Jamie Carter and Raleigh Gallina
Email
2025-10-08 22:12
View Edit
Hi Jamie, Wonderful! Looking forward to meeting you! Have a great evening and chat with you tomorrow. Best, Raleigh
Re: Jamie Carter and Raleigh Gallina
Email
2025-10-08 16:46
View Edit
Hi Raleigh, This is Jamie from Johns Hopkins. Sorry I missed the meeting that was scheduled for yesterday. If we can reschedule that would be greatly appreciated. I know the yearly quote that I ha...
RE: Jamie Carter and Raleigh Gallina
Email
2025-10-08 16:46
View Edit
Hi Jamie, No worries at all - we completely understand how busy things can get, especially around this time of year. I’d be happy to reschedule our meeting. Please let me know what days or time...
RE: Hello from UTAK: I’m Your New Account Manager
Email
2025-10-07 18:43
View Edit
Hi Jamie, I hope you’ve been doing well! I just wanted to check in and see if now is still a good time for us to connect. I know how quickly things can get busy, so no rush at all - just wanted...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-29 20:15
View Edit
Hi Sandra: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-29 20:15
View Edit
Hi Sondra: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-29 20:15
View Edit
Hi William: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTA...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-29 20:14
View Edit
Hi Martin: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-29 20:14
View Edit
Hi Sabitha: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTA...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-29 20:13
View Edit
Hi Kathy: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK ...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-29 20:13
View Edit
Hi Lindsay: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTA...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-29 20:13
View Edit
Hi Lindsay: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTA...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-29 20:13
View Edit
Hi B. Coleman: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with ...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-29 20:12
View Edit
Hi Erica: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experience with UTAK ...
Open Quotes
1
Total Value
$1665
Weighted Value
$0
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5997 ! $1665.00 Sent 30% 2025-12-02 2025-12-31 Expiring
5638 $870.00 Rejected 2025-08-18 2025-12-31
Quote Intelligence Summary:
High Confidence (70%+)
0
Medium Confidence (40-70%)
0
Low Confidence (<40%)
1
Quarter Scheduled Status Completed Customer Sat
Q3 2025-10-07 Cancelled - - Edit
Q3 2025-10-09 Completed 2025-10-09 - Edit