LURIE CHILDRENS HOSPITAL OF CHICAGO

Customer ID: 100192

Edit Customer Back to Customers
Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

10/10

$0.00

September 2025

Activity Summary

October 14, 2025

Not scheduled

5

Activities

3

Quotes
Quick Actions
Log Activity Create Quote Schedule QBR
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Oct 14, 2025 5 activities 3 quotes 1 QBRs
Insights
  • ✅The customer is highly engaged, with recent activities indicating consistent communication and follow-up.
  • ✅The health score is perfect, suggesting a strong relationship and satisfactory service levels.
  • ✅Multiple quotes were rejected recently, indicating potential pricing or value perception issues.
Risks
⚠️The rejection of multiple quotes could signal dissatisfaction or misalignment in pricing or product offerings.
⚠️The total value remains at $0.00, suggesting no successful transactions have been completed recently.
Opportunities
📈Leverage the strong health score and recent engagement to explore alternative solutions or pricing strategies.
📈Consider conducting a feedback session to understand the reasons behind quote rejections and adjust offerings accordingly.
📈Utilize the recent addition of a new contact, Faye Vicente, to potentially widen engagement and identify new opportunities.
Contacts
FAYE VICENTE

FVicente@luriechildrens.org

Recent Activities
Log Activity
QBR action items completed
Email Completed
2025-10-14 21:03
View Edit
Hi Faye, It was so great connecting with you. I appreciate all the great insights and feedback you shared. Attached please find the resources I mentioned. I hope this adds some value to your pro...
QBR booked via calendly
Email Completed
2025-10-14 13:51
View Edit
The customer scheduled a meeting to talk about the Immu quote which I will then roll into QBR via calendly
5747 quote follow up
Follow-up Completed
2025-10-13 19:23
View Edit
Hi Faye, I wanted to circle back with you as I am keen to ensure your satisfaction with our Immuno controls. I know you had some issues with our stock parts not too long ago, and then I saw your c...
UTAK Immu quote follow up 5747
Email Completed
2025-09-30 16:44
View Edit
Hey Faye, I hope the start of pumpkin spice season is treating you well. I was checking out your account and saw you were recently quoted for some Immuno controls. When I compared your quote to y...
Added contact: FAYE VICENTE
Contact Management Completed
2025-09-30 16:41
View Edit
Added new contact: FAYE VICENTE, Email: FVicente@luriechildrens.org
Quotes
New Quote
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5747 $2529.40 Rejected — 2025-09-19 2025-12-18 —
5747 $2529.40 Rejected — 2025-09-19 2025-12-18 —
5747 $2529.40 Rejected — 2025-09-19 2025-12-18 —
QBRs
Schedule QBR
Quarter Scheduled Status Completed Customer Sat
Q4 2025 AH 2025-10-14 Completed - 9 Edit