NORTHEASTERN ILLINOIS REGIONAL CRIME LAB

Customer ID: 033570

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Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

6/10

$0.00

September 2025

Activity Summary

September 19, 2025

Not scheduled

7

Activities

3

Quotes
Quick Actions
Log Activity Create Quote Schedule QBR
AI Insights
LLM-generated; verify before action. Refresh
Health 6/10 Last contact Sep 19, 2025 7 activities 3 quotes 0 QBRs
Insights
  • ✅The customer has been categorized as "Current/In-Business" with a moderate health score of 6/10.
  • ✅There have been multiple email interactions, indicating ongoing communication efforts.
  • ✅All recent quotes have been rejected, reflecting a potential disconnect with customer needs or pricing issues.
Risks
⚠️The customer has a win rate of 0%, with all quotes being lost, suggesting dissatisfaction or misalignment with offerings.
⚠️No open pipeline indicates a lack of future opportunities and potential disengagement.
⚠️No assigned account manager, which may lead to lack of personalized support and relationship building.
Opportunities
📈Engaging the customer with a dedicated account manager could improve personalized service and address specific needs.
📈Analyzing the reasons behind quote rejections could help tailor future proposals more effectively.
📈Increasing engagement through methods beyond email, such as phone calls or meetings, might strengthen the relationship.
Contacts

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Recent Activities
Log Activity
QBR Invite Sent - 'pkinsey@nircl.org'
Email
2025-09-19 14:11
View Edit
Hello Philip, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk yo...
QBR Invite Sent - 'mmilford@nircl.org'
Email
2025-09-19 14:11
View Edit
Hi Mark, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you thr...
QBR Invite Sent - 'LSIMPSON@NIRCL.ORG'
Email
2025-09-19 14:09
View Edit
Hi Lindsay, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you ...
QBR Invite Sent - gglassburg@nircl.org
Email
2025-09-19 14:06
View Edit
Hello Garth. We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you ...
UTAK Updates That Could Help Simplify Things (CID:033570) - fkammueller@nircl.org
Email
2025-09-19 14:04
View Edit
Hello Frances. We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk yo...
Follow-Up on Quote # 5404 (CID: 033570)
Follow-up
2025-09-04 16:40
View Edit
Hi Frances, I hope you're doing well! I just wanted to follow up on Quote #5404 for the Methamphetamine 750 ng/ml control. I’ve re-attached the quote here for your convenience in case it’s helpful....
Follow-Up on Open Quotes (5440,5441, and 5443)
Email
2025-09-04 12:46
View Edit
Hi NorthEastern Illinois Team, I hope you're doing well! I just wanted to follow up on Quote #5443, 5441, and 5440. I’ve re-attached the quote here for your convenience in case it’s helpful. If ...
Quotes
New Quote
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5443 $1264.74 Rejected — 2025-06-12 2025-09-10 —
5442 $1264.74 Rejected — 2025-06-12 2025-09-10 —
5440 $1347.21 Rejected — 2025-06-12 2025-09-10 —
QBRs
Schedule QBR

No QBRs scheduled.