VERMONT DEPARTMENT OF HEALTH

Customer ID: 60575

Edit Customer Back to Customers
Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

6/10

$2081.00

September 2025

Activity Summary

September 22, 2025

Not scheduled


16

Activities

1

Quotes
AI Insights
LLM-generated; verify before action. Refresh
Health 6/10 Last contact Sep 22, 2025 16 activities 1 quotes 0 QBRs Value $2081
Insights
  • The customer has a moderate health score of 6/10, indicating a stable but potentially improvable relationship.
  • A new account manager from UTAK was introduced on September 22, 2025, suggesting a potential shift in communication style or strategy.
  • The customer recently accepted a quote for $2,081.00, reflecting their ongoing engagement and financial commitment.
Risks
⚠️Frequent contact updates and new contact additions may indicate internal changes or instability, which could impact future engagements.
⚠️Multiple identical emails sent on the same day from the new account manager may suggest a lack of personalized communication, which could affect customer satisfaction.
Opportunities
📈The recent acceptance of a quote presents an opportunity to deepen the relationship and explore additional service offerings.
📈The introduction of new contacts provides a chance to establish stronger connections and understand the customer’s evolving needs better.
📈Scheduling a quarterly business review could be an ideal time to gather feedback and propose tailored solutions to enhance the customer experience.
Contacts
RACHEL PETZOLDT

Chemist

rachel.petzoldt@vermont.gov

802-652-4157

DEBRA KAIGLE

None

debra.kaigle@vermont.gov

None

KIRK KIMBALL

ORGANIC CHEMISTRY PROGRAM CHIEF

kirk.kimball@vermont.gov

None

LACEY TEFFT

LACEY.TEFFT@VERMONT.GOV

MARIE SAWYER

Marie.Sawyer@vermont.gov

STEVE MERRILL

steven.merrill@state.vt.us

Recent Activities
Log Activity
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-22 21:52
View Edit
[different email address] Good afternoon, Debra: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn a...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-22 21:51
View Edit
[different email] Good afternoon, Marie: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about you...
Updated contact: KIRK KIMBALL
Contact Management Completed
2025-09-22 21:50
View Edit
Updated contact 'KIRK KIMBALL'. Changes: Email: 'kirk.kimball@state.vt.us' → 'kirk.kimball@vermont.gov'; Phone: 'None' → 'None'
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-22 21:50
View Edit
[different email address] Good afternoon, Kirk: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn ab...
Updated contact: DEBRA KAIGLE
Contact Management Completed
2025-09-22 21:49
View Edit
Updated contact 'DEBRA KAIGLE'. Changes: Title: 'None' → 'None'; Email: 'debra.kaigle@state.vt.us' → 'debra.kaigle@vermont.gov'; Phone: 'None' → 'None'
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-22 21:45
View Edit
Good afternoon, Debra: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experien...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-22 21:45
View Edit
Good afternoon, Lacey: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experien...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-22 21:44
View Edit
Good afternoon, Marie: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experien...
Hello from UTAK: I’m Your New Account Manager
Email
2025-09-22 21:44
View Edit
Good afternoon, Kirk: I’m Raleigh Gallina, and I’m excited to introduce myself as your new account manager at UTAK. I’d love to set up a brief meet and greet to learn about your baseline experienc...
Added contact: STEVE MERRILL
Contact Management Completed
2025-09-22 21:42
View Edit
Added new contact: STEVE MERRILL, Email: steven.merrill@state.vt.us
Added contact: MARIE SAWYER
Contact Management Completed
2025-09-22 21:42
View Edit
Added new contact: MARIE SAWYER, Email: Marie.Sawyer@vermont.gov
Added contact: LACEY TEFFT
Contact Management Completed
2025-09-22 21:42
View Edit
Added new contact: LACEY TEFFT, Email: LACEY.TEFFT@VERMONT.GOV
Added contact: KIRK KIMBALL
Contact Management Completed
2025-09-22 21:42
View Edit
Added new contact: KIRK KIMBALL, Title: ORGANIC CHEMISTRY PROGRAM CHIEF, Email: kirk.kimball@state.vt.us
Added contact: DEBRA KAIGLE
Contact Management Completed
2025-09-22 21:13
View Edit
Added new contact: DEBRA KAIGLE, Email: debra.kaigle@state.vt.us
Added contact: RACHEL PETZOLDT
Contact Management Completed
2025-09-18 16:34
View Edit
Added new contact: RACHEL PETZOLDT, Title: Chemist, Email: rachel.petzoldt@vermont.gov, Phone: 802-652-4157
UTAK Labs- Scheduling Our Quarterly Business Review (CID:060575)
Email Completed
2025-09-18 16:34
View Edit
Hi Rachel, I hope you’re doing well! It’s hard to believe another quarter has flown by. I’d love to set up some time for our Quarterly Business Review so we can catch up and look ahead together. ...
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5714 $2081.00 Accepted 2025-09-11 2025-12-10

No QBRs scheduled.