WESTCHESTER COUNTY DEPT. OF LABS & RESEARCH

Customer ID: 62000

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Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

10/10

$0.00

September 2025

Activity Summary

November 05, 2025

Not scheduled

11

Activities

0

Quotes
Quick Actions
Log Activity Create Quote Schedule QBR
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Nov 05, 2025 11 activities 0 quotes 1 QBRs
Insights
  • ✅The customer has a perfect health score of 10/10, indicating high satisfaction or engagement.
  • ✅Multiple new contacts were added on the most recent date of activity, suggesting expansion or restructuring of the customer’s internal team.
  • ✅There has been a focus on collecting customer feedback, as evidenced by repeated emails on this topic.
Risks
⚠️Despite the high health score, the total value remains at $0.00, indicating no recent transactions or purchases.
⚠️Repeated emails on the same day may lead to customer fatigue or annoyance, potentially impacting future engagement.
Opportunities
📈The addition of new contacts presents a chance to establish stronger relationships and identify new decision-makers or influencers within the organization.
📈The focus on feedback collection suggests an opportunity to tailor offerings or services that better meet customer needs and improve value conversion.
📈Engaging the newly added contacts with targeted offers or information might convert engagement into tangible business value.
Contacts
Mary Jane Masih

mje1@westchestergov.com

BRIAN SCHARF

Bqst@westchestergov.com

CHRISTOPHER CORDING

cccd@westchestergov.com

ELIZA SCUDERI

ECA1@WESTCHESTERCOUNTYNY.GOV

VIJAYALAXMI RADKAR (VIJOO)

VAR2@WESTCHESTERGOV.COM

Recent Activities
Log Activity
Quick optimization review to streamline your process?
Email Completed
2025-11-05 19:54
View Edit
Hi Eliza, I hope you’re doing well! As we head into autumn, I’ve been taking some time to connect with our partners to make sure they’re getting the most value out of their UTAK products and workflow...
Your feedback helps shape what’s next at UTAK
Email Completed
2025-11-05 19:54
View Edit
Hi Vijoo, I hope you’re doing well! I’m reaching out to gather feedback directly from our customers on how our products are performing in real-world lab settings. Your experience and insights are in...
Your feedback helps shape what’s next at UTAK
Email Completed
2025-11-05 19:50
View Edit
Hi Christopher, I hope you’re doing well! I’m reaching out to gather feedback directly from our customers on how our products are performing in real-world lab settings. Your experience and insights ...
Quick optimization review to streamline your process?
Email Completed
2025-11-05 19:49
View Edit
Hi Brian, I hope you’re doing well! As we head into autumn, I’ve been taking some time to connect with our partners to make sure they’re getting the most value out of their UTAK products and workflow...
Your feedback helps shape what’s next at UTAK
Email Completed
2025-11-05 19:47
View Edit
Hi Mary Jane, I hope you’re doing well! I’m reaching out to gather feedback directly from our customers on how our products are performing in real-world lab settings. Your experience and insights ar...
Added contact: VIJAYALAXMI RADKAR (VIJOO)
Contact Management Completed
2025-11-05 19:46
View Edit
Added new contact: VIJAYALAXMI RADKAR (VIJOO), Email: VAR2@WESTCHESTERGOV.COM
Added contact: ELIZA SCUDERI
Contact Management Completed
2025-11-05 19:45
View Edit
Added new contact: ELIZA SCUDERI, Email: ECA1@WESTCHESTERCOUNTYNY.GOV
Added contact: CHRISTOPHER CORDING
Contact Management Completed
2025-11-05 19:45
View Edit
Added new contact: CHRISTOPHER CORDING, Email: cccd@westchestergov.com
Added contact: BRIAN SCHARF
Contact Management Completed
2025-11-05 19:44
View Edit
Added new contact: BRIAN SCHARF, Email: Bqst@westchestergov.com
Added contact: Mary Jane Masih
Contact Management Completed
2025-11-05 19:43
View Edit
Added new contact: Mary Jane Masih, Email: mje1@westchestergov.com
QBR Invite Sent
Email
2025-09-12 12:55
View Edit
Hello, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you throu...
Quotes
New Quote
No quotes for this customer.
QBRs
Schedule QBR
Quarter Scheduled Status Completed Customer Sat
Q3 2025 2025-10-03 Scheduled - - Edit