WOrking to schedule meeting, customer did not use calendly
Email
Completed
Fort Meyers sounds like an awesome place to be! Early next week works for me. Can you suggest a few time windows your free on Monday or Tuesday and I’ll send out a calendar invite to connect us.
...
requesting order update
Email
Completed
Hey Gene,
It actually shipped out yesterday and is showing estimated delivery of tomorrow. FedEx tracking# 394250463420.
Bonus points- if you would be up for a chat and helping me out with a su...
Call to discuss custom tramadol QC
Call
Completed
Called to talk to Gene. He didnt make it to the teams link so reached out through vonage. Fathom only recorded my voice and did not capture his. We are adding the metabolite odesmethyl tramadol to ...
Refund- Prompt response is appreciated
Email
Completed
Thank you for your prompt response.
Elizabeth Price (Lissi)
Data Analyst
Scheduled a call to discuss tramadol QC
Email
Completed
Hi Gene,
Thanks for confirming! I sent out a meeting link for 1:30 EST for us all to connect on Microsoft teams. We look forward to chatting with you and finalizing this design.
Thank You,
...
Questions about our return policy
Email
Completed
Hi Lissi,
As a medical device, once an item ships from our inventory we can no longer return it to stock as we cannot account for what may have happened to it while out of our control. Because of ...
Tramadol metabolites- additional info needed to complete quote.
Email
Completed
Hi Gene,
Are you free today for a short call around either 1:30 or 2:30 EST today? I would like to hop on a quick chat with @Nicole Miller from our technical team to discuss this request to make s...
Questions about quote 5744
Email
Completed
Hi Gene,
This quote is for just the analyte tramadol. No metabolites or other drugs. The only thing being spiked in is tramadol.
If you want something else spiked in please let us know.
Tha...
Quote request submitted
Email
Completed
You got it Gene!
Our team will send this over once done. Likely in the next day or so. Once you get the quote you can submit a PO if all looks good and we will get to work on this.
Thank you,
...
Getting detals for a tramadol only quote
Email
Completed
Quote Requested
Hi Gene,
We will need to issue a quote for this, can you confirm your ideal target value for Tramadol? Do you want it at 400ng/mL like the product you have or something different?
Thank you,
...
Conversation on detected analytes being expected
Email
Completed
Hi Gene,
That is correct. This is a comprehensive analyte panel with multiple pain management testing drugs. If you are looking for a tramadol stand alone QC we can do that as a custom product. ...
Added contact: Gene Grafenstein
Contact Management
Completed
Added new contact: Gene Grafenstein, Email: Gene.G.Grafenstein@dea.gov
Detecting analytes in their QC
Email
Completed
Hi Gene,
Thanks for reaching out with this inquiry. I can confirm these are not false positives as both Oxycodone and Buprenorphine are added to this control as well. While it contains tramadol, ...
Gene followed up to confirm the order is placed
Email
Completed
Hi Gene,
Your guy does not lie! Order is in and this is shipping today, FedEx tracking# 393031162922.
I would love your feedback once you run it.
Cheers,
Andrew Hartmann
Business Develop...
Connected with Gene and the order is working through his purchasing process, expected soon
Email
Completed
Successful
Ok, if he didn’t buy it yesterday, I told him to do it today. We will be needing it shortly afterwards. Thank you again!
From: Andrew Hartmann <ahartmann@utak.com>
Sent: Thursday, September 4, 20...