custom AMPH order convo
Email
Thanks for the update!
Looking back I do think you mentioned that. My apologies 😊 I just know we are running up on expiration so wanted to keep this moving. Whenever you connect please let me kn...
follow up to quote discontined AMPH control
Email
Hi Debra,
I wanted to circle back with you to see if your team has the information together on what you want in a custom AMPH control. If you can send over your analyte list with target concentrat...
Updated contact: Mark Santangini (Retired now)
Contact Management
Completed
Updated contact 'Mark Santangini (Retired now)'. Changes: Name: 'Mark Santangini' → 'Mark Santangini (Retired now)'
Discontinued stock product
Call
debra smeal - November 18
VIEW RECORDING - 17 mins (No highlights): https://fathom.video/share/2D3DghxoEvECSzyXmHxTSTQ_VuRwx_5w
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0:00 - Andrew Hartmann (UTAK Laboratories)
Hi, how are you...
Call follow up action items
Email
HI Debra,
Thank you for the time meeting with your team today. Attached are the IFU from the stock product. Please review this and pull together a final analyte list with all the analytes you wan...
Customer booked call to review discontinued product via calendly
Email
Customer booked call to review discontinued product via calendly
PO unclear, requesting a call
Email
Hi Debra,
Are you available for a short call to review this request? The part number is not clear to us but looking at the pricing I believe you are trying to get our Amphetamines control. We rec...
Added contact: Debra Smeal
Contact Management
Completed
Added new contact: Debra Smeal, Email: DSmeal@brownhealth.org
Your feedback helps shape what’s next at UTAK
Email
Completed
Hi Kimberly,
I hope you’re doing well! I’m reaching out to gather feedback directly from our customers on how our products are performing in real-world lab settings.
Your experience and insights are...
Added contact: Kimberly Paiva
Contact Management
Completed
Added new contact: Kimberly Paiva, Email: kpaiva@brownhealth.org
3rd and final attempt to book QBR
Email
Completed
Hi Adina,
I realize things may be busy on your end, but your feedback is extremely valuable to us. Before we wrap up outreach, I wanted to check one last time to see if you’d be open to a brief co...
QBR 2nd attempt at booking
Follow-up
Completed
Due Oct 14, 2025
Hi Adina,
I hope the start of pumpkin spice season is treating you well! How did your ADLM presentation go? I always get so nervous talking in front of crowds like that.
I wanted to circle bac...
Vial to Vial variability on Lead controls
Email
Completed
Hi Mark,
Thanks for reaching out to share this feedback, and apologies for the issue you are seeing. We have 2 lots of level 2 in stock. The lot D5193 you already have, and a newer lot D7466. If...
QBR Delay and speaking opportunity from Adina
Email
Completed
Due Sep 30, 2025
Hi Adina,
Thanks for the update and the invite to the event. It looks like you have an exciting topic to cover, and for $45 getting a 4-course meal from Ruth Chris is totally worth the visit! Sad...
Scheduling Our Quarterly Business Review (CID:039600)
Email
Completed
Due Sep 15, 2025
Needs Follow-up
Hi Adina and Mark,
I hope you’re doing well! It’s hard to believe another quarter has flown by. I’d love to set up some time for our Quarterly Business Review so we can catch up and look ahead toge...
Checking on the account and sending catalog
Email
Completed
Relationship Building
I hope you are having an awesome day! We appreciate the more than a decade long partnership your team has had with UTAK. We wanted to check in and see if you are getting everything you need from us....